Delivery Driver/customer Service Representative

2 weeks ago

Richmond, Canada Wagonmaster Group Full time

Job Post: Customer Service Representative

Job Overview: We are seeking a self-motivated and energetic individual to join our team as a **Customer Sales Representative - Delivery Driver & Product Support in Kelowna.** In this role, you will be responsible for ensuring our customers are fully stocked with Wagonmaster products and services. This entry-level sales position provides an excellent opportunity for growth within the company, potentially leading to account manager roles. Your ability to be polite, prompt, and committed to delivering an outstanding customer experience will be key to your success in this role.

**Key Responsibilities**:
Delivery & Vehicle Maintenance:

- Operate and maintain a delivery vehicle, ensuring proper loading and inventory control.
- Keep the delivery vehicle clean and tidy, with weekly washing (weather permitting).
- Track and report vehicle maintenance needs and issues to the technical specialist.
- Adhere to all transportation laws and maintain a safe driving record.
- Perform emergency deliveries and handle tool/equipment transportation as required.
- Deliver and remove barrels as necessary.

Customer Engagement & Support:

- Visit a scheduled route of existing customers, building and reinforcing strong business relationships.
- Count products, invoice, and restock shelves to expected levels unless directed otherwise.
- Review customer orders before and after delivery to ensure accuracy.
- Identify and communicate stocking level issues to the technical specialist and/or account manager.
- Answer customer questions, solve problems, and serve as a resource for them.
- Complete daily sync procedures on the computer ordering system.
- Manage product returns with approval from the account manager.

Warehouse & Equipment Maintenance:

- Troubleshoot, repair, maintain, and refurbish equipment both in the warehouse and in the field.
- Keep a neat, clean, and organized work area.
- Maintain detailed records of repairs for proper inventory control.
- Handle equipment-related calls from internal customers.

Sales Support:

- Identify sales opportunities and potential threats, communicating them to the technical specialist and/or account manager.
- Assist in developing and executing strategic sales plans to grow individual accounts.
- Perform token payouts according to a set schedule.

Qualifications:

- Valid driver’s license with a clean driving record.
- Proficient in English communication.
- Positive attitude and a strong work ethic.

Knowledge, Skills, and Abilities:

- Accurate product delivery and inventory control.
- Ability to lift up to 30-50 lbs repetitively and move large drums with mechanical assistance.
- Strong mechanical aptitude.
- Professional communication skills with individuals at all organizational levels.
- Organizational skills and attention to detail.
- Willingness to learn and adopt company sales strategies.
- Proficiency in Microsoft Office Suite (Outlook, Excel, Word).
- Ability to quickly navigate PCs, tablets, smartphones, and communication tools.

Working Conditions:
Work will be split between the warehouse, delivery vehicle, and customer locations, including both indoor and outdoor environments with varying temperature conditions.

**Mandatory Requirement**:
Physical Requirements:

- Ability to sit for extended periods while driving.
- Manual ability for writing and computer tasks.
- Regular twisting, bending, and lifting of up to 50 lbs.
- Ability to move large volume drums with some mechanical assistance.

How to Apply?

  • Customer Service Representative

    5 days ago

    Richmond, Canada Priority Appliance Service Full time

    *Priority Appliance Service* is looking for a full-time *Customer Service Rep* to join us in our Richmond office from 8:00 AM to 4:00 PM, Monday through Friday. *What does a Customer Service Rep and Priority Appliance* *do?* At Priority Appliance Service our Customer Service Representatives provide exceptional customer service to customers calling into our...

  • Delivery Driver

    5 days ago

    Richmond, Canada Fresh Start Foods Full time

    Neptune Fresh Produce Inc. - Join one of the BEST teams in the Industry - At Fresh Start Foods you'll find qualified professionals that stand out with their experience and understand that customers are at the centre of everything we do.- We are seeking individuals: - Who are customer centric - Who are able to deliver on their commitments - Who value...

  • Delivery Driver

    5 days ago

    Richmond, Canada Fresh Start Foods Full time

    Neptune Fresh Produce Inc. Join one of the BEST teams in the Industry At Fresh Start Foods you'll find qualified professionals that stand out with their experience and understand that customers are at the centre of everything we do. We are seeking individuals: - Who are customer centric - Who are able to deliver on their commitments - Who value individual...

  • Residential Customer Service Representative

    4 days ago

    Richmond, Canada Ashton Service Group Full time

    **About Us** Ashton Mechanical Group is growing! We are currently hiring for **Customer Service Representatives** to join our growing **Residential Team**! As a Customer Service Representative, you will deliver the most efficient, highest quality customer experiences in our front line/dispatch team. You will promote customer satisfaction by converting...

  • Customer Service Representative/dispatcher

    3 days ago

    Richmond Hill, Canada INNOCON INC Full time

    **Objective**: **This is a one year contract position** Responsible for the sales support and customer service needs of the Innocon market area. This role strives for Innocon’s customer orientation vision: “Best in the GTA”. The Customer Service Representative will need to work closely with customers, sales, and operations to ensure effective customer...

  • Delivery Driver

    6 days ago

    Richmond, Canada Arconia Courier Services Full time

    Arconia Courier Services is seeking a reliable and motivated Delivery Driver to join our team. We are committed to sustainable practices, and we are looking for individuals who can help us deliver parcels efficiently and eco-consciously in the areas of Richmond, Vancouver, Burnaby, and Coquitlam. # Responsibilities - Deliver parcels to customers in...

  • Delivery Driver

    4 days ago

    Richmond, Canada Arconia Courier Services Full time

    ## Overview **EV Vehicle Required.** Arconia Courier Services is seeking a reliable and motivated Delivery Driver to join our team. We are committed to sustainable practices, and we are looking for individuals who own an Electric Vehicle (EV) to help us deliver parcels efficiently and eco-consciously in the areas of Richmond, Vancouver, Burnaby, and...

  • Delivery Driver

    1 week ago

    Richmond, Canada Renso Technology (Canada) Corporation Full time

    **About us** At Renso Foods, our mission is to delight food enthusiasts worldwide with a diverse range of authentic Vietnamese cuisines. Each product is meticulously crafted to ensure exceptional quality and is offered at accessible prices, making delicious and healthy food available to all. Our core values—Resilience, Excellence, Nurturing,...

  • Delivery Driver

    1 week ago

    Richmond, Canada JohnnyBoy's Trucking & Transport Ltd. Full time

    **Overview** **Duties** - Safely operate delivery vehicles to transport goods to designated locations. - Load and unload products, ensuring proper handling and care during transit. - Communicate effectively with customers regarding delivery schedules and any potential delays. - Provide exceptional customer service by addressing inquiries and resolving...

  • Delivery Driver

    2 weeks ago

    Richmond, Canada Intercity Packers Full time

    Intercity Packers Ltd. Thank you for your interest in Intercity Packers. We are always looking for qualified people to join our team who share our passion for integrity, quality, safety, sustainability, accountability and trust. We are dedicated to our customers and committed to our people. We believe in treating each other with respect and working as a team...