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Training Specialist

2 weeks ago

SaintLaurent, Canada Cluster Pos Full time

Join our dynamic team at Cluster as a full-time Software Trainer and embark on an exciting journey in customer service excellence We're looking for an individual who thrives on delivering exceptional training experiences for our esteemed clients using our cutting-edge Point of Sale (POS) software and hardware solutions. As a key member of our team, you'll bring your expertise in customer service and tech-savviness to ensure our clients receive top-notch support and training.

Cluster is a leading full-service solutions provider committed to delivering integrated software, hardware, and support services. With over 1400 clients relying on our solutions, our headquarters in Ville St-Laurent, QC is the epicenter of innovation and client satisfaction.

Roles & Responsibilities:

- Lead training sessions for owners and management teams, focusing on maximizing the potential of our POS systems.
- Collaborate closely with clients to tailor Cluster POS systems to their unique business needs.
- Craft engaging and comprehensive training programs that resonate with our diverse clientele.
- Offer support to our service department, assisting in resolving day-to-day customer issues and addressing complaints promptly and effectively.

**Requirements**:

- Fluency in both French and English, both written and spoken, is a must.
- Exceptional interpersonal, communication, and time-management skills.
- Proven ability to work collaboratively in a team environment or autonomously.
- Impeccable professional appearance.
- Thrives in high-pressure environments and adapts quickly to change.
- Demonstrates a passion for learning and excels in fast-paced settings.

Join us at Cluster and be part of a team dedicated to revolutionizing the customer experience in the POS industry

Rejoignez notre équipe dynamique chez Cluster en tant que formateur logiciel à temps plein et lancez-vous dans une aventure passionnante dans l'excellence du service client Nous recherchons une personne qui excelle dans la fourniture d'expériences de formation exceptionnelles pour nos clients estimés en utilisant nos solutions logicielles et matérielles de point de vente (POS) de pointe. En tant que membre clé de notre équipe, vous apporterez votre expertise en service client et votre compétence technologique pour vous assurer que nos clients bénéficient d'un support et d'une formation de premier ordre.

Cluster est un fournisseur de solutions complet de premier plan engagé à fournir des services logiciels, matériels et de support intégrés. Avec plus de 1400 clients comptant sur nos solutions, notre siège social à Ville St-Laurent, QC est l'épicentre de l'innovation et de la satisfaction client.

Rôles et responsabilités:
Animer des sessions de formation pour les propriétaires et les équipes de direction, en mettant l'accent sur la maximisation du potentiel de nos systèmes POS.
Collaborer étroitement avec les clients pour adapter les systèmes POS de Cluster à leurs besoins commerciaux uniques.
Élaborer des programmes de formation attrayants et complets qui résonnent avec notre clientèle diversifiée.
Offrir un soutien à notre service client, en aidant à résoudre les problèmes quotidiens des clients et à traiter rapidement et efficacement les plaintes.

Exigences:
La maîtrise du français et de l'anglais, à l'écrit comme à l'oral, est indispensable.
Compétences interpersonnelles, de communication et de gestion du temps exceptionnelles.
Capacité avérée à travailler en collaboration dans un environnement d'équipe ou de manière autonome.
Apparence professionnelle impeccable.
S'épanouit dans les environnements à forte pression et s'adapte rapidement au changement.
Démontre une passion pour l'apprentissage et excelle dans les environnements à rythme rapide.

Rejoignez-nous chez Cluster et faites partie d'une équipe dédiée à révolutionner l'expérience client dans l'industrie des points de vente (POS)

**Job Types**: Full-time, Permanent

**Benefits**:

- Dental care
- Extended health care
- Life insurance

Schedule:

- 8 hour shift
- Day shift
- Monday to Friday

Application question(s):

- Are you comfortable with and aware that this role is full-time and requires you to work in-person at the Saint Laurent office, with no work-from-home or hybrid options available for the time being?

**Experience**:

- Training & development: 2 years (required)

Ability to Commute:

- Saint-Laurent, QC H4T 1K2 (required)

Work Location: In person