Case Coordinator

2 weeks ago

North York, Canada Lifemark Health Group Full time

**Case Coordinator, Medical Assessments - Viewpoint**

**Status: Full Time Permanent2, Hybrid location**
- Over the past 26 years we have become the industry leader in Canada, raising the bar with service standard excellence and delivering superior, evidence-based, defensible independent assessments. Our clients cross a diverse range of sectors, including life and health insurers, property and casualty insurers, the legal community, employers and government organizations. Our brand represents the integration of many premier companies within the industry: Centric Health Medical Assessments, Lifemark Assessments, Work Able, Health Impact, IGMS, RJL Assessments and Viewpoint Medical Assessment Services. With over 300 locations across the country, we are Canada’s largest provider of independent assessment services.- **
DUTIES & RESPONSIBILITIES**:

- Answer phone calls promptly in a professional and welcoming manner; answer electronic correspondence in a prompt and professional manner
- Obtain and enter accurate information in the internal web-based tracking system
- Accurately schedule appointments in the internal web-based tracking system, as well as transportation, interpretation, or chaperone service as needed
- Accurately communicate appointment date, time, and location and the provider’s name to all pertinent parties
- Notify all appropriate parties of changes to appointments and any changes to the schedule
- Review team dashboards for timely processing of services requested
- Answer questions and offer other information, as requested, to provide excellent service and a positive impression
- Escalate issues, where appropriate, to Team Lead/Manager
- Maintain up-to-date knowledge of company policies and procedures as they apply, as well as customers’ service level agreements where applicable
- Maintain the highest level of privacy of personal information and personal health information

**QUALIFICATIONS**:

- Relevant post secondary/community college education
- 3 years’ experience working in a client service or administrative position, ideally within the insurance/health care environment
- Proficient computer efficiency (MS Office, Outlook, Internet, Adobe Acrobat)
- Solid and effective verbal and written communication skills
- Ability to be resourceful and proactive in dealing with issues that may arise
- Ability to organize, multitask, prioritize and work under pressure

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