Computing Consultant

4 days ago

Waterloo, Canada University of Waterloo Full time

Overview:
**Term: 1 year.**

**Responsibilities**:

- Assist with onboarding, offboarding, and access support for Campus Housing staff
- Assist in planning service improvements at IST Service Desks
- Manage AV equipment loans for Campus Housing
- Work collaboratively with members of the service desk team (students and full-time staff) to handle complex problems and escalate to the appropriate group(s) within IST as needed
- Commitment to continuous improvement of oneself, and the team, by staying current in the latest technology trends and providing feedback to the team as appropriate

Qualifications:

- Post-secondary education in a related field or the equivalent
combination of education, technical certifications or training, and work experience
- Excellent written and verbal communication skills
- Ability to translate technical concepts into simple language
- Must be able to manage multiple (sometimes conflicting) priorities
and tasks
- Must have a good understanding of network troubleshooting
- Experience providing support for Microsoft 365
- Thorough understanding of desktop operating systems (Windows, Mac OS) and imaging desktops
- Experience managing AV equipment
- Experience working with Atlassian tools (Confluence, Jira, and Jira Service Management)
- Experience working with and leading student staff is an asset
- Excellent interpersonal and customer service skills with the demonstrated ability to deal with clients at all levels of computer literacy with tach and diplomacy
- Proven ability to manage sensitive customer service issues
- Experience managing projects
- Experience delivering presentations

Equity Statement:
The University of Waterloo acknowledges that much of our work takes place on the traditional territory of the Neutral, Anishinaabeg and Haudenosaunee peoples. Our main campus is situated on the Haldimand Tract, the land granted to the Six Nations that includes six miles on each side of the Grand River. Our active work toward reconciliation takes place across our campuses through research, learning, teaching, and community building, and is co-ordinated within our Office of Indigenous Relations.

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