Claims Representative
4 days ago
**Work with Us**
Optiom stands as the trusted leader for replacement insurance across Canada. Because we genuinely care about you and what matters most, our sole focus is keeping you whole when the unexpected happens. Driven by this genuine care, we redefine expectations by delivering the improbable when you need us most.
**Job Title**
Claims Representative
**What is the opportunity?**
**What will you do?**
- Efficiently review and process claims with accuracy.
- Review coverages to ensure claims are eligible and paid for the proper benefits that were purchased.
- Communicate with brokers, body shops and dealers to assist our policyholders to gather required documentation.
- Provide knowledgeable responses while addressing customers' inquiries or concerns regarding their claim status and/or coverage.
- Build rapport and maintain positive relationships with customers through effective and empathetic communication.
- Work alongside other departments to provide a complete client experience.
**What do you need to succeed?**
- Level 1 General License is required for this role. Training provided.
- 1-2 years of customer service experience.
- Possess a high level of empathy, patience and understanding and the ability to navigate difficult conversations successfully and professionally.
- Excellent verbal communication skills with a clear and confident speaking voice.
- Proficient computer skills and experience working with Microsoft Office and CRM software.
- Ability to handle confidential information with integrity and maintain a high level of professionalism.
- Exceptional time management and organizational skills to prioritize tasks and meet SLAs.
- Ability to work well under pressure and adapt to changing priorities in a fast-paced environment.
- Demonstrate a comfortable and confident demeanor when interacting with both clients and co-workers.
- Display and carry positive energy with the ability to work within a team-based environment.
- High-level attention to detail is essential to this role.
- Be receptive to coaching and mentoring.
- Written and verbally fluent in English.
**Job Summary**
**City**:
Calgary, AB or Langley, BC
**Work hours/week**:
37.5 hours
**Employment Type**:
Full Time
**Department**:
Client Care
**Posted Date**:
2025-04-22
**Application Deadline**:
2025-05-06
**Inclusion and Equal Opportunity Employment**
**Working Conditions**
Environment: Hybrid model - 3 days in-office & 2 days remote per week
**Job Types**: Full-time, Permanent
Pay: From $55,000.00 per year
**Benefits**:
- Company events
- Dental care
- Disability insurance
- Employee assistance program
- Extended health care
- Life insurance
- On-site parking
- Paid time off
- Vision care
- Wellness program
- Work from home
Work Location: Hybrid remote in Langley Twp, BC V1M 4A5
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