**Position Summary**:
We're looking for a hands-on, detail-oriented IT Helpdesk Technician to join our team. This is an entry level position, ideal for someone with a solid technical foundation who enjoys solving problems and working with hardware. You'll play a key role in supporting day-to-day tech operations, with a focus on equipment setup, troubleshooting, and user support.

For over 40 years Lopes has been providing innovative solutions and quality workmanship for a wide array of projects in the industrial, mining, and commercial sectors. We’ve excelled in these fields and have a reputation for providing professional workmanship and superior quality. Relationships with our clients, subcontractors, and suppliers are founded on integrity and teamwork. These partnerships result in consistently delivering successful projects.

At Lopes we are also dedicated to our employees’ growth and development success through training and mentorship. We believe our people are our strongest asset.

**Description**:
**Responsibilities**:

- Set up and configure desktops, laptops, printers, and mobile devices.
- Provide basic troubleshooting support for Windows operating systems, mobile devices (iOS/Android), and network connectivity.
- Respond to IT helpdesk tickets and escalate issues when needed.
- Maintain accurate records of IT assets and support activities.
- Assist with onboarding of new employees, including hardware setup and account configuration.
- Documentation: Documenting all customer interactions (internal), problems and resolutions in a ticketing system.
- Referring complex or unresolved issues to more advanced technical support staff.
- Training users on new technologies or procedures.
- Other duties and tasks can be assigned by your supervisor.

**Required Skills**:

- Exceptional ability to provide positive customer experience, with empathy and patience for non-technical users.
- A proactive mindset and a willingness to learn new technologies and processes.
- The capacity to collaborate with other IT staff and contribute to a supportive work environment.
- Strong communication skills and a customer-service mindset.
- Ability to stay organized and manage multiple tasks with mínimal supervision.
- Willingness to learn and grow in a fast-paced IT environment.
- Strong customer service skills are essential.
- Strong interpersonal and customer-facing skills are a must.
- You must demonstrate excellent customer service abilities.

**Qualifications**:

- 1-3 years in an IT support or helpdesk environment (internships or co-ops are welcome).
- A degree or college diploma in IT or a related field, or equivalent working experience.
- Working knowledge of Windows operating systems and hardware troubleshooting.
- Familiarity with setting up and supporting iPhones and Android devices.

**WHY CHOOSE LOPES AS AN EMPLOYER**:

- Competitive Salary
- Comprehensive Benefits including Dental, Vision, Disability and Life Insurance
- Company RRSP’s
- Wellness and Employee Assistance Programs
- Opportunities to grow within your community
- Company Events
- Work-life Balance
- Culture that is built on Respect, Health and Safety and Integrity.

Please note that applicants must be currently entitled to work, legally, in Canada.

Lopes is committed to hire the most qualified individuals for each position based on experience and merit. Accommodation will be extended throughout the hiring process, as required and upon request.

We thank all applicants for their interest, however, only those selected for further consideration will be contacted.

Please no walk ins.

**Job Types**: Full-time, Permanent

**Benefits**:

- Casual dress
- Company events
- Dental care
- Disability insurance
- Employee assistance program
- Extended health care
- Life insurance
- On-site parking
- Paid time off
- RRSP match
- Vision care
- Wellness program

Work Location: In person