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Coordinator, Slfd Communications and Creative

2 weeks ago

Waterloo, Canada Sun Life Full time

You are as unique as your background, experience and point of view. Here, you’ll be encouraged, empowered and challenged to be your best self. You'll work with dynamic colleagues - experts in their fields - who are eager to share their knowledge with you. Your leaders will inspire and help you reach your potential and soar to new heights. Every day, you'll have new and exciting opportunities to make life brighter for our Clients - who are at the heart of everything we do. Discover how you can make a difference in the lives of individuals, families and communities around the world.

**Role Summary**:
The Coordinator is responsible for providing support to the Events and Recognition teams in their goal of managing and executing a variety of programs that drive engagement and productivity. This includes responsibility for a variety of support tasks on the Recognition and Events teams, as needed. This person will play a pivotal role in the smooth operation of rewards and recognition programs and tactics. This may include but is not limited to copy writing, updating the intranet site, uploading reporting, prize fulfillment, answering inquiries from advisors and field leaders, maintaining accurate records, processing taxable benefits, processing vendor payments, uploading of contracts and a variety of other administrative duties. The role may also include coordination of creative marketing materials; so creative experience is an asset.

**What will you do?**
- Ensure ongoing communications that connect effectively with advisors; capturing attention and driving engagement.
- Take responsibility for the timely production for all Recognition-based publications, including (but not limited to) internal Advisor hub web pages, program results published on Advisor hub and the annual Order of Merit Reference Guide.
- Coordinate the award fulfillment process for all Recognition programs, including sourcing, ordering and preparation of rewards; delivery of rewards to advisors and field leaders; and invoice payment and reconciliation
- Handle inquiries from field leaders and internal partners about award fulfillment, reporting criteria and other topics for all recognition programs within SLFD
- Promote and communicate all programs to advisors, field leaders and appropriate partners within established deadlines
- Suggest and provide feedback on campaign concepts, themes, collateral design, awards selection, communications, processes, and schedules
- Collaborate with Recognition team members and play a key role in the overall program administration. This will include shared tasks around daily, weekly and monthly report publication, report creation, prize fulfillment and financial reconciliation.
- Manage the timeline, writing, editing and proofing of targeted and relevant communications that are essential to promoting events and recognition programs.
- Provide administrative support including creation/maintenance of team process documentation
- Coordinate the prize fulfillment and taxable benefits for rewards and recognition programs
- Manage vendors
- including set up and updates to vendors on Oracle/Ariba
- Assist with ordering of supplies, hardware, office items and promotions items/gifts for events as required
- Assist with administrative tasks if/when required for the Recognition and Events teams
- Assist with other ad-hoc requests as required and assigned
- Demonstrate commitment to continuous improvement with the aim of making processes as efficient as possible, while delivering quality results.
- Proactively and continuously look for ways to help improve processes and procedures.

**What do you need to succeed?**
- Proven experience in writing, communications and/or copy editing
- 3-5 years of communications experience
- Familiarity with the principles of graphic design
- Basic understanding of the processes involved with procurement, invoicing and financial reconciliation
- Proficiency in MS suite of products; Outlook, Excel, PowerPoint, InDesign, Illustrator, and Alchemer.
- Experience with the graphic design process; excellent reading, writing and copy-editing abilities
- Aptitude for detail, process, accuracy, and consistency
- Ability to identify and quickly resolve issues and problems
- Ability to communicate and interact with individuals at all levels internally as well as with other departments and external clients and vendors
- Proven ability to manage multiple projects concurrently
- Ability to build strong business relationships to challenge the status quo and to help with the creation and execution of creative and innovative experiences
- Strong interpersonal, leadership, budget management, project management and analytical skills
- Strong communication skills (including writing and proof reading)
- Basic knowledge of industry-related contracts and terminology (e.g. hotels, venues, speakers, DMCs, etc.)
- Innovative problem-solving abilities
- Effective in coping with change and ambiguity, not afraid to c