Visitor Services Supervisor

**Job Information**

Job Requisition ID: 64605
Ministry: Forestry and Parks
Location: Lac La Biche
Full or Part-Time: Full Time
Hours of Work: 36.25 hours per week
Permanent/Temporary: Permanent
Scope: Open Competition
Closing Date: December 13, 2024
Classification: Program Services 2

**Salary**: $2,345.14 to $3,076.28 bi-weekly ($61,208- $80,290/year)

Alberta's parks inspire people to discover, value, protect and enjoy the natural world and the benefits it provides for current and future generations. Parks Division is responsible for infrastructure management, program delivery and visitor services functions to ensure outdoor, nature-based recreation opportunities for all Albertans that are safe, sustainable, accessible and enjoyable.

**Role Responsibilities**:

- Highlights of roles and responsibilities will require the ability to:

- Operate and deliver the Alberta Parks campground reservation/registration service in area parks.
- Oversee retail operations, planning, purchase, inventory of the campground store and caretaking services, and liaise with Maintenance and Recreation and Resource staff for compliance.
- Identify, market and promote the delivery of retail operations within Athabasca and Cold Lake Area.
- Provide leadership to seasonal staff to ensure efficient visitors booth service delivery and high-quality customer service.
- Manage budget and revenues generated by Visitor Services program including developing projections, tracking expenditures, payment systems management, revenue reconciliation and reporting.
- Make recommendations for improvements to area business and information operations.
- Provide administrative functions related to Visitor Services Program.

Please

**APS Comptencies**:
Competencies are behaviors that are essential to reach our goals in serving Albertans. We encourage you to have an in depth understanding of the competencies that are required for this opportunity and to be prepared to demonstrate them during the recruitment process.

This link will assist you with understanding competencies:
Systems Thinking - The Visitor Services Supervisor supports program and strategic planning related to Athabasca - Cold Lake business and information operations by reviewing and evaluating programs and services. Support the broader Visitor Services teams in a variety of park project and priorities.

Agility - Use common sense and past experiences to approach ambiguous problems and make effective decisions. Ask questions, seek clarification, and assess how things will be different when change is introduced or anticipated. Adapt and flex to meet challenges appropriately.

Drive for Results - Work independently to complete tasks and responsibilities. Proactively provide suggested actions and ask for guidance to determine the best course of action when lacking information or where there are multiple priorities.

Build Collaborative Environments - Contribute positively by actively sharing information and listening and accepting others' points of view in an open, honest and non-defensive way. Show good judgement and discretion in sensitive situations.

Develop Networks - Make an effort to have informal or casual contact with a range of colleagues, clients and stakeholders; Actively support the interests of colleagues, clients and stakeholders by making choices and setting priorities that incorporate their needs.

Creative Problem Solving -Seek to improve activities and results by doing something that new and different in the organization; explore different methods in how we complete our work, with a goal to achieving more efficient and effective outcomes.

**Qualifications**:

- Education:

- Two-year diploma in a related field such as Business Administration, Tourism, or Environmental, and 2 years related experience.

Equivalency:

- 1 year of education for 1 year of experience; or
- 1 year of experience for 1 year of education.
- Additional Requirements:

- Exceptional knowledge of and experience in computer use of a variety of computer software (including but not limited to Excel, PowerPoint, Word, Publisher).
- Strong interpersonal skills, and supervisory experience and skills with the ability to motivate, train and lead variety of staff in an intense and demanding work environment.
- Knowledge of: business processes, Alberta Parks’ mandate, structure and goals as well as Customer Services.
- Assets, Knowledge of:

- Tourism
- Retail industry
- Organization and time management
- Valid Standard First-Aid and CPR level C + AED certificate
- Food Safety Certificate

Minimum recruitment standards outline the minimum education and experience required for appointment to a job classification. Refer to

**Notes**:

- Valid Class 5 Driver’s license
- Valid 3-year driver’s abstract
- Criminal Record Check

In your resume:
Include date ranges (month and year) associated with all education and work experience.
Indicate whether your work experience was casual, part time (PT) or full time (F