Mental Health Case Worker

QUALIFICATIONS AND ABILITIES
- 2-5 years’ experience working with adults with mental health issues.
- Strong written and verbal communications skills in English and French.
- Satisfactory Employment record.
- Ability to function in a demanding under a person-centered, recovery care model in accordance with to the self-identified needs of the Service Recipient.
- Assessment of individual functioning, identifying barriers to community living rehabilitation goal setting, and individual self-evaluations are included in individual assessments at lead practice standard complete.
- When intake and assessments are completed, approved documentation formats are used and documented.
- A complete review of individual status is done a minimum of every 3 months including using the C-PROM.
- Written rehabilitation and individualized plans, with objectives based on initial individual assessment, are completed in collaboration with the individual in the approved format and filed within five (5) days of completion of the assessment period.
- Ensure rehabilitation plans will be reviewed, revised, and implemented within the stated program time frames and/or mínimally on a monthly basis.
- Ensure intervention strategies are incorporated into the rehabilitation plan.
- Professional support and Mental Health Case Management are provided in accordance with individual's assessed needs and documented in the individual’s progress notes.
- Facilitate service user access to treatment and community resources to increase recovery and social capital.
- Individuals demonstrate increased participation in the community and the ability to achieve rehabilitation goals.
- Crisis situations are assessed and addressed immediately. Relevant information is communicated to other staff prior to end of shift for follow-up and information is documented in the progress notes.
- Collaboration with family members and external professionals involved with individuals, in accordance with a person’s requests, policy, procedure, and legislation concerning significant developments in progress is evident.
- Facilitate all matters related to closing individual files and transition from employment services planning.
- Assist with finding housing as needed.
- Annual review with all relevant collaterals.
- Documentation at a high level.
- Promote visible recovery across the service and ensure peer support opportunities are relevant ad accessible for all services users.

**Effectively Manage Crisis and Risk Situations**
- Effective for all participants of Sara Riel including those in supportive housing programs.
- Identify and evaluate immediate risks of self-harm and/or violence and act to minimize these risks in accordance with Non-Violent Crisis Intervention Training (NVCI) and Applied Suicide Intervention Skills Training (ASIST).
- Promote responsibility, empowerment, and exploration of choices; facilitate problem-solving and communication to resolve the crisis and to minimize risk.
- Notify Sara Riel Inc. On-Call, as well as notify/activate any emergency resources as necessary.
- Document all relevant information and follow up with Sara Riel support team members.
- Complete and submit Critical Incident Report forms to supervisor or designate within 24 hours.

**Represent the Mission, Vision, and Values of Sara Riel Inc.**
- Respond to requests for information and orient new and potential Service Recipients and referral sources to Sara Riel Inc. admission requirements and program guidelines.
- Demonstrate a positive role model in all internal and external interactions, to build a strong network of external resources, and facilitate intake.
- Represent Sara Riel in all appointments, staff, team and case meetings, training, conferences and/or expositions.

PROGRAM RESPONSIBILITIES
- Participate in team meetings.
- Maintain individual files, including continuous updates to Sara Riel Inc. database.
- Maintain program statistics, including C-PROM results every three months.
- Assist Manager with program assessment and development when requested.
- Investigate and complete incident reports when required.
- Develop and facilitate workshops.
- Confidentiality as per related legislation and policy.

OUTREACH AND COMMUNITY AWARENESS
- Develop and maintain on-going professional relationships with community resources.
- Market program services in the community.

ADMINISTRATIVE/OTHER DUTIES
- Provide all services in accordance with Sara Riel policies and procedures.
- Work with Sara Riel Staff, Mental Health Case Management to hold special events for individuals and staff.
- Adhere to and maintain SPA statistics and employment expectations.
- Always represent self and agency in professional manner.
- Other duties as assigned.

ACCOUNTABILITIES
- Maintain and grow the reputation of Sara Riel within the community, and other related organizations to meet the goals of the organization.
- Measures and sustains program statistics to monitor success and ensure timely action w