Client Service Team Manager
2 days ago
**About Effortless Admin**
Effortless Admin is a fully web-based, multi-carrier, software solution that provides employers an effortless way of managing employee benefits. Our goal is to provide the best benefits administration experience to employers and their employees, empower advisors, and ultimately bring everyone together to work as effectively as possible. As an expanding organization, we're seeking motivated leaders who want to join us on our growth trajectory.
**Why This Role Is Critical To Our Success**
The Client Service Team Manager plays a pivotal role in our organization by leading our client-facing service teams that are the backbone of our customer experience. You'll oversee a team of specialists who support our clients in utilizing our industry-leading benefits administration platform. We're looking for a service-oriented leader with Canadian benefits administration experience who can drive team performance while maintaining our high standards of customer satisfaction. You'll collaborate closely with our development team to ensure our software continues to meet and exceed client expectations.
**This is a full-time permanent position with a competitive compensation and benefits package. This position is in-person, on-site in Edmonton, AB.**
**Key Responsibilities**
- Lead, mentor, and develop a team of Group Benefits Specialists who support plan sponsors and members
- Collaborate with the development team to provide service team insights for product improvements and refinements
- Implement training programs to ensure team members remain current on product features and benefits administration best practices
- Monitor team workload and performance metrics, making adjustments as needed to optimize efficiency
- Identify trends in client inquiries and issues to proactively address recurring challenges
- Serve as an escalation point for complex client situations, demonstrating advanced problem-solving skills
- Create and maintain documentation of service procedures and best practices
- Regularly report on team performance and client satisfaction metrics to senior leadership
**Qualifications**
- 3+ years of leadership experience in a client service environment
- Minimum Bachelor's degree (or equivalent) in Business Admin or related field preferred
- Canadian benefits administration experience required
- Proven track record of building and leading high-performing teams
- Excellent verbal and written communication skills
- Strong organizational and project management abilities
- Ability to analyze service data and implement improvements based on findings
- Bilingual in English and French is an asset but not required
**What We Offer**
- The opportunity to shape the service experience for Canada's top benefits administration technology provider
- Leadership role in a growing, innovative company that values employee development
- Collaboration with industry experts and our cutting-edge development team
- Competitive salary, comprehensive benefits package, and performance incentives
- Professional development opportunities and leadership training
- A flexible company culture that celebrates success and values work-life balance
- The chance to make a significant impact on our business growth and customer satisfaction
If you're passionate about client service excellence, have a deep understanding of the Canadian benefits industry, and thrive in a leadership role, we want to hear from you. Please submit your resume and cover letter detailing your experience in team management and benefits administration.
-
Client Service Team Manager
2 days ago
Edmonton, AB TE W, Canada Effortless Admin Inc. Full time $90,000 - $120,000 per yearAbout Effortless AdminEffortless Admin is a fully web-based, multi-carrier, software solution that provides employers an effortless way of managing employee benefits. Our goal is to provide the best benefits administration experience to employers and their employees, empower advisors, and ultimately bring everyone together to work as effectively as possible....
-
Client Service Team Manager
1 week ago
Edmonton, AB TG C, Canada bb26e6ac-7c91-4da9-9e48-57f3020657b2 Full time $60,000 - $120,000 per yearAbout Effortless AdminEffortless Admin is a fully web-based, multi-carrier, software solution that provides employers an effortless way of managing employee benefits. Our goal is to provide the best benefits administration experience to employers and their employees, empower advisors, and ultimately bring everyone together to work as effectively as possible....
-
Client Service Team Manager
2 days ago
Edmonton, Alberta, TE W, Canada Effortless Admin Inc. Full time $60,000 - $120,000 per yearAbout Effortless AdminEffortless Admin is a fully web-based, multi-carrier, software solution that provides employers an effortless way of managing employee benefits. Our goal is to provide the best benefits administration experience to employers and their employees, empower advisors, and ultimately bring everyone together to work as effectively as possible....
-
Team Lead, Client Services
2 weeks ago
Edmonton, Canada Sephora Full time**Job ID**: 241996 **Store Name/Number**: AB-Meadows Edmonton (1618) **Address**: 2050-38 Avenue Unit B001, Edmonton, AB T6T 0C2, Canada (CA) **Full Time/Part Time**: Full Time **Position Type**: Regular **You’ll love working here** As Team Lead, Client Services, you will be supporting all departments on the sales floor within a specific Sephora...
-
Team Lead, Client Services
2 weeks ago
Edmonton, Canada Sephora Full time**Job ID**: 214786 **Store Name/Number**: AB-West Edmonton (0510) **Address**: 8882 170th St., Edmonton, AB T5T 4J2, Canada (CA) **Full Time/Part Time**: Full Time **Position Type**: Regular **You’ll love working here** As Team Lead, Client Services, you will be supporting all departments on the sales floor within a specific Sephora location....
-
Team Lead, Client Services
2 weeks ago
Edmonton, Canada Sephora Full time**Job ID**: 241995 **Store Name/Number**: AB-Mayfield Common (1634) **Address**: 322 Mayfield Common NW Unit I004, Edmonton, AB T5P 4B3, Canada (CA) **Full Time/Part Time**: Full Time **Position Type**: Regular **You’ll love working here** As Team Lead, Client Services, you will be supporting all departments on the sales floor within a specific...
-
Client Service Manager
2 days ago
Edmonton, Canada CMB Insurance Brokers Full timeAs the Client Service Manager, you will report directly to your Branch President and support the Director of Client Services with all network initiatives. You are responsible to lead and manage your assigned service team, ensuring all members meet or exceed performance expectations. You will provide performance management, ensure core process compliance,...
-
Manager, Client Services
2 weeks ago
Edmonton, Canada Sephora Full time**Job ID**: 234451 **Store Name/Number**: AB-Kingsway Mall (0564) **Address**: 109St & Princess Elizabeth Ave, Edmonton, AB T5G 3A6, Canada (CA) **Full Time/Part Time**: Full Time **Position Type**: Regular **You’ll love working here** As Manager, Client Services, you will be responsible for managing all services, classes and events in a specific Sephora...
-
Client Services Manager
1 week ago
Edmonton, Canada GES Canada Limited Full time**Client Service Manager - Edmonton** **Job Summary** The Client Services Manager (CSM) partners closely with clients to support them in planning and executing their events. Engaged from the initial stages, the CSM is responsible for managing client needs while also ensuring alignment with the company's financial objectives. This role involves close...
-
Client Service Manager
2 days ago
Edmonton, Canada Bayshore HealthCare Full timeDUTIES AND RESPONSIBILITIES - Oversee client service coordination area in consultation with the Supervisors; facilitate/promote the filling of all service requests; schedule licensed and unlicensed employees for care and service assignments such that there is an appropriate match between the client’s needs and the qualifications, skills and abilities of...
