Intake Coordinator

Make** “being the difference”**your Career. Join the team at Bayshore Home Care Solutions.

Bayshore Healthcare is one of the Canada’s leading providers of home and community health care services and is a privately owned company. Bayshore Healthcare is proud to showcase its achievement as a Platinum member of Canada’s Best Managed Companies Program every year since 2006. In 2015, Bayshore achieved the designation for Best Practice Spotlight Organization from the Registered Nurses’ Association of Ontario. Bayshore Healthcare is also recognized as Canada’s Best Employers in Forbes 2023 list.

Bayshore is looking for a passionate and caring **Intake Coordinator** to join our amazing team. If your calling is to be the “difference” by providing outstanding care, then a Career with Bayshore is the Perfect Fit for YOU

This position under the direction of the immediate Supervisor, completes day to day receptionist and office tasks as required, handles client care and service inquiries, arranges client care and service, schedules Field employees and maintains scheduling information and data as required.

**Job Type**: Full-time permanent
**Work Location**:Fully on-site, Brantford office
**Wage**: $23.00 per hour

**DUTIES AND RESPONSIBILITIES**
- Answer the telephone and field calls for office employees.
- Greet customers, clients and staff and handle inquiries in a professional manner.
- Collect, open, and distribute incoming mail daily; maintain mailing lists.
- Review and enter information from client referrals into CRM database and forward appropriately.
- Receive inbound calls, place outbound calls, transfer calls, and take messages from current and potential clients, prescribers, and other healthcare practitioners.
- Schedules clients for care with a Team Resource, such that there is an appropriate match between the client’s needs and the qualifications, skills, and abilities of the Team Resource; promote consistency of care and coordination of services.
- Notify clients and Team Resources regarding scheduled appointments and document all tasks and phone calls in CRM database
- Handle and document client concerns and complaints in a timely manner and as appropriate, notify Supervisor; maintain appropriate documentation
- Provide help and support to the team as needed
- Participate in data integrity/file cleanup projects as required
- Participate in quality activities and continuous improvement initiatives in keeping with the company's Quality Assurance Requirements and other key performance metrics.
- Assist with training and mentoring of new staff.
- Handle and document prospective client inquiries regarding requests for care and service.
- Complete data entry and maintain accurate current scheduling documentation
- Participate in ongoing internal and/or external continuing education activities.
- Maintains confidentiality of client and corporate information and discusses same only with appropriate Bayshore personnel.
- Complete other tasks as requested.

Job Qualification

**Education**

Minimum Grade 12 Education

**Experience**
- Minimum of 2 years experience working in the home health care field.
- Demonstrated customer service and communication skills, preferably in healthcare or other high-paced customer service environment
- Excellent computer skills (Microsoft office, internet, EMR)
- Ability to prioritize and handle multiple demands in a fast-paced environment
- Proven organizational and teamwork skills
- Able to work independently and prioritize workload
- Positive work and attendance performance essential
- Strong interpersonal skills including demonstrated ability to build rapport and connections
- Willingness to learn
- “At Bayshore Healthcare, our commitment to Equity, Diversity & Inclusion is our strength. This is how we bring our vision of being the difference in the lives of those we care for, work with and in our communities. We have a great sense of pride in creating a culture of belonging, where individual differences are embraced and celebrated, through programs, resources and policies that support each individuals purpose, potential and wellbeing.”_