Inbound Call Center Representative

Since 1988, Distributel connects Canadians to the people, passion, and priorities that matter.

Join an award-winning organization in its mission to provide a true alternative to Canadian consumers

**LOCATIONS**:

- Montreal area

**ABOUT THE OPPORTUNITY**

Looking to unlock your potential and take the first step towards a career path you can be proud of?

With many opportunities for growth and advancement, our Inbound Call Center is your gateway to an exciting career in the Telecommunications industry.

This is a great opportunity for people who:

- Are fluently bilingual and able to talk to our customers in both English & French.
- Will care about our customers are much as we do.
- Have some type of customer service or sales experience.
- Are able to multitask by navigating several online tools at the same time.

During the interview process, we'll work with you to assess which role within our Customer Service and Sales teams is best suited to your skills and potential.

**KEY RESPONSIBILITIES**:

- Receive inbound calls from customers.
- Provide appropriate support to customers, make recommendations, handle inquiries, provide resolutions.
- Perform data entry associated with the position.
- Meet reasonable quality assurance requirements and key performance metrics.
- Explain products and services to new and existing customers and the potential value added.
- Suggest products to meet our customer's needs.
- Help customers optimize their experience by educating them on alternative methods to interact with us.

**SKILLS AND QUALIFICATIONS**:

- Being fluently bilingual in French and English is a requirement.
- Previous experience in a call centre or customer service environment is an asset.

**WORK FROM HOME REQUIREMENTS**:

- High-speed internet access.
- Home offices are required to be hazard-free, private, and quiet; a video tour of space may be required.

**SCHEDULING AND ONBOARDING**
- Training schedule for the first three weeks will be Monday to Friday from 9am to 5pm.
- We need people with flexible availability. Permanent work schedule subsequent to training can include 8 hour shifts from Monday to Friday between 8 am - 9 pm and weekends between 9am - 5pm.

**HERE’S WHAT’S IN IT FOR YOU**:
Experience a wealth of opportunities that only a growing company can offer by joining a dynamic team that’s vigilantly working together towards reshaping the telecommunications landscape.

The heart and soul of our compensation program is built from the foundation of our vision, mission and values.
- Industry-leading Corporate Medical and Dental benefits program, in addition to many other perks that make Distributel a great place to work.
- RRSP contributions.
- We promote work-life balance with generous PTO.
- We provide a great work environment with organized social events.
- You’ll have opportunities for growth & development.
- We have great downtown locations and amazing people.

Distributel connects Canadians to the people, passion, and priorities that matter. Join us in our mission to provide a true alternative to Canadian consumers

Diversity and inclusion are important at Distributel. We appreciate the uniqueness of all individuals and believe that our differences are what make us stronger. Distributel is committed to providing a workplace that ensures equal opportunities, development, and advancement for all.

**WHAT HAPPENS AFTER YOU SUBMIT YOUR APPLICATION?**

Diversity and inclusion are important at Distributel. We appreciate the uniqueness of all individuals and believe that our differences are what make us stronger. Distributel is committed to providing a work workplace that ensures equal opportunities, development, and advancement for all current and future employees.

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