Solutions Manager

Halifax, NS
Customer Service
Experienced
Full-time

**Benefits**:
Health Insurance
Dental Insurance
Paid Time Off
Flexible Work
Retirement Plans
Life Insurance
Disability Insurance
Employee Assistance Program
Bonuses & Incentives
Wellness Programs
As a Solutions Manager on the Customer Success team, your primary function is to work with customers post-onboarding and ensure they continue seeing value in the product. You will be our customer-facing product expert on the Dash Hudson team, providing our customers with deep dives and general training to increase platform adoption. You will work closely with our Account Management and Account Executive teams to ensure our customers receive the best training. You will also work closely with our Product and Product Marketing teams to stay current on all of Dash Hudson's product offerings.
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What you'll do

**Responsibilities**:
Customer and Prospect Facing
Clearly communicate the benefits and best use of the Dash Hudson product and features.
Provide industry and role-specific examples and best practices.
Demonstrate a clear understanding of the technical aspects of the Dash Hudson platform.
Provide accurate and timely answers to questions from customers regarding the functionality of the Dash Hudson platform.
Internal Duties
Monitor and report on the usage of your key areas.
Track bugs and customer question trends in your key areas.
Strategize new use cases and tactics to increase adoption.
Provide accurate and detailed customer feedback to the Product team.
Collaboration
Work with the Customer Experience team to assist in difficult bugs and troubleshooting solutions.
Provide product training, feature demonstrations, and workshops to existing customers.
Prepare training paths, and use cases for new features in collaboration with the Product Marketing and Product Management teams.
Work across all internal customer-facing teams to be the translator between product and customer. Deliver high-level overviews to customer-facing teams on how best to communicate about the Dash Hudson platform.
What you'll need

**Qualifications**:
2-4 years of relevant work experience.
Ability to self-start and bring forward ideas.
Work autonomously to identify and complete projects that will make an impact on the wider team.
Exceptional communication skills in order to build and maintain the trust of our existing and prospective customers.
Ability and desire to collaborate well across internal teams.
Exceptional organizational skills.
Learn from mistakes and share with others to improve the team's overall performance.
Contribute in a positive way to team morale.
Be invested in personal growth and hungry to learn new skills.
Experience with virtual meetings is required.
Post-secondary education in business is an asset.
A little bit about us
Dash Hudson
The only tool you need to outsmart social
At Dash Hudson, you will be given the opportunity to take risks, learn, and grow your career. You'll be joining a talented, hardworking team with leading policies and practices recognized as a top employer in Canada.
Are you interested?
Work With Us
At Dash Hudson, we strive to build great solutions that solve real problems for marketers and are unabashed about our unique ability to be the best at what we do. To achieve our goals as a company and provide a service to our customers that is unmatched, collaboration and support among the team is what propels us forward.
Dash Hudson would not exist without the dedicated employees who contribute their unique skills, voices, and ideas to the company's long-term success. Building a diverse and talented team is an integral part of creating an innovative and well-rounded product and work environment.
Dash Hudson's hiring practices and company culture does not condone discrimination based on race, religion, colour, national origin, sex, sexual orientation, age, veteran status, disability status, or any other applicable characteristics protected by law.
Employee Benefits
At Dash Hudson, our team is our competitive advantage. We are committed to supporting one another and work hard to ensure everyone has the support they need. In addition to health and dental benefits for you and your family, you can also expect:
Vacation, personal days and sick time
RRSP/401k matching
Annual mental health benefit
Quarterly wellness benefit
Donation matching program
Parental leave top-up plan
Work-from-home benefit
Flexible working hours and location
Departmental and team-wide bonding activities