Property Coordinator

7 days ago

Hamilton, Canada Craft Property Group Full time

_**The Opportunity**_

The Property Coordinator is responsible for assisting in the day-to-day administrative functions that keep a property running efficiently. This is a fast-paced, interactive position which plays an integral role in building positive relationships and trust with our valued residents.

**Hours**: 5 shifts per week. Shift hours can be either 8am-4pm or 11am-7pm.
- **The Company**_

Craft Property Group Inc. is a residential property management Company (an affiliated company of Aventus Developments), committed to providing comprehensive and exceptional service to both homeowners and tenants across Southern Ontario. Craft has a deep-rooted understanding of how to foster a safe, fun and welcoming living environment for residents, while providing owners with first class property management services.
- **Essential Functions**:_

**Resident Relations**
- Handle daily communication with residents, including inquiries, complaints, and service requests.
- Approve and issue resident communications (newsletters, notices, updates) in alignment with company standards.
- Organize and execute tenant engagement events (e.g., BBQs, contests, community activities).

**Leasing Support**
- Conduct leasing tours, sign leases, and collect last month’s rent (LMR) and required documentation.
- Coordinate lease assignments, sublets, and transfers.
- Maintain up-to-date resident contact information, parking and storage locker rentals and lease audit records.

**Operations & Maintenance Coordination**
- Oversee maintenance request workflows via Yuhu, in collaboration with the Site Superintendent.
- Oversee turnover readiness and ensure units meet company standards.
- Submit monthly punch list reports to verify all physical components of the site are maintained to ownership standards.

**Compliance & Administration**
- Prepare and send all required notices (N1, N4, N5, N9, N11) in accordance with the Residential Tenancies Act (RTA).
- Take timely action on rental payment collection and arrears follow-up.

**Accounting**
- Assist with turnover document collection and inspection scheduling (pre-vacate, vacate, move-in).
- **Who You Are**_:

- 3+ years' experience in property management / real estate support an asset.
- Experience in handling high volume and time sensitive requests.
- Ability to effectively analyze customer needs and provide tailored solutions.
- Ability to handle difficult customer interactions calmly and constructively, ensuring concerns are addressed and customers leave feeling valued.
- Experience working in communication campaign software an asset.
- Working knowledge of Microsoft 365 including excel skills.
- Superb organization and communication skills and attention to detail.
- Problem solving skills.
- We are an equal opportunity employer for all qualified individuals._
- We are committed to creating a diverse and welcoming workplace that includes partners with diverse backgrounds and experiences. We believe that enables us to better meet our mission and values while serving customers. _
- Should you be contacted for an interview, please advise if accommodation is required._ 
- Please note that due to the number of applicants only those who will be considered for an interview will be contacted. _

Pay: $22.00-$24.00 per hour

Expected hours: No more than 40 per week

**Benefits**:

- On-site parking

Work Location: In person

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