Store Lead

Hello, it's a new day and it's time to answer the call to elevate your career and make life accessible for all.
**Our purpose is to make life accessible.**
Our compassion and knowledge set us apart. With kindness and expertise, we support individuals by delivering the right mobility, accessibility, personal care, and daily living solutions. We believe that providing people with comprehensive solutions empowers and fulfills us all.
**Our role is to care.**
As we strive to expand our reach and clients we care for, we are adding specialists to our teams who embody kindness, collaboration, and respect. If you want to help our clients experience their most vibrant lives while growing your career in a nurturing, learning-focused, and supportive environment - you will love being part of Motion.
**Who we need**
We have built our brand on client loyalty, which is a direct result of our teams never faltering on their promise to deliver outstanding customer experiences every time. Our team in Hamilton needs a Store Lead who can make all of our valued guests feel welcome and taken care of while playing an essential function behind the scenes as well. We want a Store Lead who shares our dedication to enriching lives matched with a passion for efficiency and process and delivering an impressive client experience. This role will oversee our operations, service and administration teams, reporting into our on-site Regional Manager.
**Who you are**
You are a multi-tasker in the truest sense, who thrives on juggling projects, demands, and timelines
- and doesn’t get overwhelmed doing so. You would have the ability to assist in running a store and you have a few of years of customer-facing experience. You want an opportunity to channel your passion for outstanding service into a role where you can make a tangible impact on our community. You want to help our clients _live their most vibrant lives._
**What you will do**
**_Provide a Motion customer experience. _**Our Store Leads are the front line to our company and critical players in realizing our objective to make life accessible. You will:

- Provide retail sales customer service to the clientele instore.
- Work closely with busy service technicians and sales administrators to oversee the client order administration.
- Process payment, manage bank deposits, billing & payments as needed.
- Coordinate equipment rentals and sales.

**Make a difference.** You will work behind the scenes to ensure accurate information is presented to our guests. You will:

- Keep client, rental and inventory information up to date using our Navision software.
- Follow up with clients to confirm all paperwork, such as rental agreements, quotes, and client registration is complete and accurate.
- Coordinate the pickup and delivery of all rental or custom equipment for our clients as well as any other administrative assigned tasks.
- You will manage external and internal communications. You will build relationships with the operations, sales, service, and administrative team.
- You will complete sales administrative duties by working closely with the team to drive efficiencies, ensure policies are upheld, and improve business processes to meet growing market demands.
- You will take ownership for the creation of quotes, orders, invoices, and various reports, ensuring all of the documents are processed in a timely manner.

**What you bring**
- **_Education and experience._** You have a degree or diploma from a post-secondary institution or a minimum of 2 years of experience in a fast-paced office environment or a customer-facing role. You have an interest in, or exposure to, the healthcare or personal mobility device industry. Experience in equipment sales or the sales process is considered an asset.
- **_Flexibility and organization_**. You are deadline driven and can prioritize and manage a myriad of tasks as they come up throughout the day, be it from clients or other team members.
- Empathy and respect. To provide our clients with the best Motion customer experience, we need someone who can be empathetic to our client’s needs and circumstances. You can navigate any situation in a friendly, professional, and compassionate manner.
- **_Technical Skills._** You are proficient in Microsoft Office Suite and comfortable navigating databases. Experience with Jobber and Navision is an asset.
- **_Additional must-have requirements._** You have a clean criminal background check and are bondable.

**Why join? We are Motion.**
At Motion, we’ve undergone a recent transformation, and we think that’s exciting. With a strong reputation as experts in our field, we’re turning inwards to foster a culture of belonging, giving, and strength. Joining us now is a chance to be part of that momentum, an opportunity to make an impact in people’s lives, and help create a company environment you believe in.
Thank you for taking the time to consider joining us. If you want to be part of our team, express your in