Retail Assistant Store Manager

**About Us**:
Founded in 2020, FIKA’s origin is a lifestyle brand redefining cannabis retail including flagship locations in Toronto’s Union Station and Distillery District. The FIKA Company is the home of 10 + Canadian retail banners, with over 200+ stores across Ontario, Manitoba, Saskatchewan, Alberta, B.C., and Yukon. At FIKA we provide exceptional service in a variety of welcoming, intuitive, and diversified store environments, this has allowed The FIKA Company retail family to evolve into the destination for every type of cannabis consumer.
Want to work with us?
Pop’s Cannabis is a fast-growing recreational cannabis retailer that is focused on providing you speedy service while taking the guesswork out of the green. Founded by two entrepreneurs with roots in northern Ontario, we have grown from our first store in Sturgeon Falls to 36 locations across Ontario with many more coming in 2024 At Pop’s Cannabis we pride ourselves on delivering an authentic, genuine, and approachable retail cannabis experience to the communities we “Pop” up in. We believe our people make all the difference, with individuals on our team who are passionate, knowledgeable, and educated on the Canadian cannabis industry. Join us in breaking down the stigma’s around cannabis use, promoting cannabis education, and uplifting the communities we call home.
What we offer?
We offer competitive pay, employee discounts, a team focused environment, and most importantly, a place to grow. As we continue to expand we always look identify and develop internal talent for individuals who are hungry to take their careers to the next level.
Job Overview
The Retail Assistant Store Manager, under the direction of the Store Manager, is primarily responsible for the daily business operations of the store including training and supervising employees, interacting with customers, motivating teams, managing inventory levels, and handling any other task assigned by the store manager
The Assistant Store Manager is the first point of contact for addressing and dealing with customer complaints and ensuring that customers have an enjoyable experience when visiting the retail store.
All Assistant Store Managers are expected to be stewards of compliance and education leading by example, providing education, and reinforcing company standards.
Competencies and Requirements
Written and verbal communication.
Leadership and management.
Organization, time management, and attention to detail.
An understanding of the services or products that the business sells and the industry that it works in.
Ability to explain complex concepts to customers and trainees.
Ability to interpret and analyze sales statistics.
Ability to use basic accounting and budgeting skills.
Essential

**Responsibilities**:
Championing team members to foster a progressive, energetic, and collaborative team environment.
Guiding and developing team members to exceed in their role.
Ensuring quality and consistency of service delivery.
Adhering to regulatory protocols at all levels of operation.
Communicating with team members in supervisory roles to help plan work schedules.
Participating in audits and collaborating with government inspectors to maintain regulatory adherence.
Assisting in reporting of store financials and metrics.
Staying on trend of new and existing technologies in the cannabis accessories space.
Build positive community relationships.
Be a positive brand ambassador.
Continuous education and have a full understanding of our assortment.
Assisting training and developing team members.
Complete transactions, owing the entire path to purchase.
Adhere to regulations, compliance, standards, and best practices to achieve desired results.
Inventory Management.
Maintain the integrity of the location, assuring safety and cleanliness are top of mind.
Drive performance, comprehensive understanding of KPI's.
Is available to work a flexible schedule and the hours necessary to open and/or close the store, including nights, weekends, and holidays.
Education, Training and Experience
Minimum of 2 years of work experience in the retail industry.
Minimum of 1 year work experience in a supervisory role in a retail environment.
Clear criminal record.
Provincial Cannabis Certification.
Excellent verbal and written communication skills.
Strong leadership and interpersonal skills; able to motivate staff and build positive relationships with team members.
Strong conflict resolution skills; able to navigate difficult conversations in a professional and diplomatic manner.
Able to guide, direct and mentor employees to develop their knowledge and skills.
Required Attributes
Hospitality focused
Experience (genuinely care about guest experience)
Authentic
Respect
Teamwork
Working Conditions
Ability to stand for long periods of time.
Ability to lift 25 pounds.
Overtime as required.
Accessibility
At Pop's Cannabis Co. we are committed to ensuring an accessible experience for our applicants. If you require assistance o