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Technical Writer
2 weeks ago
YuJa is seeking a talented individual to join our Toronto office as a full-time Technical Writer. Our team is passionate, innovative, and excited about growth opportunities. We are looking for someone who shares our vision while bringing diverse perspectives and fresh ideas to the team.
**About Us**
**About the Role**
- Create documentation for new features and releases using Zendesk, ensuring that all information is accurate, comprehensive, and user-friendly.
- Update and revise old guides to reflect the latest features and improvements, ensuring consistency in style and accuracy.
- Develop admin alerts to institutions, keeping them informed about new features and updates in each release.
- Collaborate with UX designers to assist with text mockups and designs, ensuring clarity and user-friendliness.
- Work closely with engineers to ensure product tickets contain meaningful and clear information.
- Communicate with clients about their feature requests or bug fixes through personalized customer notifications.
- Preferred: Have a basic understanding of UX Writing to ensure that all user-facing content enhances the user experience and aligns with design principles.
**About You**
- 1-2 years of relevant work experience as a Technical Writer.
- Experience working with strict deadlines for new releases and managing documentation for multiple products in a fast-paced environment.
- Strong ability to understand and maintain the company’s tone and voice across all written materials.
- Must have a strong oral and exceptional written command of the English language, including grammar, spelling, and sentence composition.
- Ability to accept and deal constructively with feedback, making revisions as necessary while maintaining high standards of quality.
- Ability to prioritize and manage time on multiple simultaneous projects and work independently.
- Working knowledge of Zendesk is required.
- Knowledge of Confluence and WordPress would be an asset.
- A degree in English Language, Technical Writing, Communications, or a related field would be an asset.
**Why you'll love working here**
YuJa is a multiple-time honoree on Forbes’ list of Best Start-Up Employers in America. We offer very competitive compensation packages based on experience and history of contributions, and comprehensive benefits and engagement opportunities.
**Comprehensive Benefits**:
- Health, vision, and dental benefits, 100% employer-paid
- Additional benefits include RRSP, gym subsidies, and more
- Work-life balance including flexible work hours
- Paid sick days
**Team Engagement**:
- Fun activities and celebrations, including Canada Day Trip, Saint Patrick's Day Party, Halloween Costume Contests, Holiday Dinner Party, and more
- Office perks including company-provided snacks, drinks and events
- Employee recognition programs, such as gift cards and “Employee of the Week” rewards
- Professional growth including continuous learning opportunities and reimbursements to support personal and professional development
- Hands-on experience working with senior-level business leaders
**Schedule**
This is an office-based role with standard hours from Monday to Friday.
**How to Apply**
YuJa is an equal opportunity employer and values diversity at our company. We do not discriminate on the basis of race, religion, color, national origin, gender, sexual orientation, age, marital status, veteran status, or disability status.
