Assistant Store Manager

Overview:
**_ Our team at WOW mobile boutique_** **_is passionate about providing the best-in-class wireless retail experience_** - focusing on excellence in every aspect of our business. We focus on a **personalized** customer experience, providing solutions from Canada’s top wireless carriers, TELUS, Rogers, Koodo, Fido and Chatr. Our exceptional line-up of wireless carriers, latest devices and a wide-array of accessories means we can offer an **unbiased** solution as unique as our customers. Our team makes an impact every day by offering quality **advice** to customers across Canada - making WOW mobile boutique Canada’s premiere wireless retailer.

The **Assistant Store Manager (ASM)** at **_WOW mobile boutique_** plays a significant role in supporting the Store Manager in the daily operations of the kiosk. When the Store Manager is absent the Assistant Manager is responsible for the overall day-to-day sales and operations of the kiosk, adhering strictly and consistently to kiosk operational and selling standards.

**What you will achieve**:

- Investigate and clear all timekeeping exceptions daily
- Ensuring operational exelence by knowing, following and coaching the store policies and procudueres
- Ensure store supplies are stocked and replenished where necessary
- Perform coaching sales observations with Sales Associates in store
- Check and process inventory RMAs daily or as needed
- Complete Transactional Audits daily, share results with Manager and coach back accordingly
- Lead by example and meet minimum sales targets
- Handle customer complaints

At times an ASM may need to take over for the Manager and perform additional duties:

- Assisting with Trade-In processing
- Attending Weekly District Sales and Operations calls
- Coach Associates and document last week’s results and create an action plan for the new week.
- Manage timekeeping, including investigating and clearing exceptions daily and creating schedules
- Lead daily sales huddles to set and track sales pace for the day
- Assume Store Manager duties when they are absent

**What we’re looking for**:

- **
Be Ready**
- To initiate conversations with mall traffic
- To change and adapt in a fast-paced environment
- ** Be Real**
- Be your genuine self
- Approach each customer in a unique and personalized way
- ** Be Great**
- Invested in personal and professional growth and development
- Open to feedback and coaching
- 1-2 years of store supervision and management experience, coaching, and leadership skills, developed in a retail organization, preferably within the wireless or electronics sector
- Detail oriented and results focused individual with a proven ability to manage multiple priorities with a demonstrated sense of urgency
- Comfortable with modern technology
- Flexible to work a variety of shifts including evenings and weekends based on business needs

**What we offer**:

- Competitive wages
- 50% of your monthly cellphone bill
- Unlimited Commission structure
- Sales bonus based on store achievements
- Competitive group benefit package

**Physical Job Requirements**:

- Ability to lift 30-50 pounds
- Ability to stand for extensive periods of time

WOW boutique mobile is committed to creating an environment that promotes diversity and is proud to be an equal opportunity employer.

During the recruitment process, all applicants will be required to provide consent for criminal background checks.

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