Program Coordinator

Employment Status: Part-Time Casual (Temporary)
- Pension
- Weekdays - Weekends - Days - Mornings - Afternoons - Evenings - Assigned Shift

**Program Coordinator (**Casual, Part Time)**

**Competition Number**: 17890

**Primary Work Location**: Waterloo Memorial Recreation Complex & Community Pavilion, RIM Park Manulife Sportsplex & Healthy Living Centre, Albert McCormick Community Centre, and Moses Springer.

**Posting Status**: Internal / External Job Posting

**Hourly Range**: $23.08

**Number of Positions**: 1

**Employment Group**: Non-union

**Job Status**: Casual Part Time

**Posting Release Date**: July 2, 2025

**Hours of Work**: Up to 24 hours / week

**Posting Closing Date**: July 13, 2025

**Why work with us**:
The City of Waterloo is a rewarding place to work. Each day, you will support and/or participate in the delivery of services that impact residents of this city, making it a great place to live, work and play for everyone.

Home to two world-class universities, a top-ranked college, a tech ecosystem, entrepreneurs and small businesses, there is a readiness to do things differently in Waterloo. Our vision is to be a leader in sustainability and to build a future-ready community for all. We are committed to workplace wellbeing and providing an inclusive, safe and enjoyable work environment.

For more information about the City of Waterloo’s **Strategic Plan, Vision, Values and Guiding Principles,**please click here**:City of Waterloo 2023-2026 Strategic Plan**.

**What we offer**:

- Supportive and caring organization that promotes respect, inclusivity, health, safety and wellness;
- Dedication to the organization’s commitment for Reconciliation, Equity, Accessibility, Diversity and Inclusion through ongoing training and access to related programs and workshops, opportunities to connect with others around topics of social justice and equity, and opportunities to be involved with the initiatives that guide this corporate journey;
- Certification as a Living Wage Champion;
- Defined Benefit Pension Plan (OMERS) eligibility for all employees;
- Flexible work schedules;
- Substantial internal and external training and development opportunities;
- Opportunities to get involved and give back to the community;
- Employee-wide events, activities, site visits, BBQs, etc.;
- Complimentary FitPass for City of Waterloo employees and family members for leisure, swim, and fitness drop-in programs; and,
- So much more

**What you will do**:
Reporting to the Supervisor, Community Programming in the Community Services Division your primary responsibilities will include, but are not limited to, the following:

- Facilitate the coordination and on-site delivery of Recreation and Community programs and activities for a variety of participants including children, youth, adults, and seniors
- Provide excellent customer service to program participants, monitor for safety, and ensures policies and procedures are being followed; may be required to support participants with basic instruction on occasion
- Provide operational and administrative support for programming, such as communicating with program participants, tracking attendance, transporting program equipment and supplies to various facilities, monitoring inventory of program equipment, data collection and entry, and tracking statistics
- Assist the programming team with the development, planning, implementation, and evaluation of recreation and community programs
- Work cooperatively with other City staff to ensure successful delivery of programs
- Acts as liaison between instructors, program partners, and the programming teams
- Assess and respond to incidents, problems, and emergencies as required in accordance with policies and procedures
- Provide routine activity summaries and document incident reports if required
- Provide support and guidance to Program Associates and/or Program Leaders within the facility as needed
- Other duties as required

**What you will bring**:

- Minimum Grade 12 education or equivalent
- Either completed or in the process of completing a diploma or degree program in Recreation and Leisure Service, Sports Administration or Management or a related field
- One (1) year of related experience organizing and monitoring recreation or community programming
- Experience working with various age groups and in an municipal environment an asset
- Ability to communicate effectively, both verbally and in writing
- Previous experience with administration, data collection, and reporting an asset
- Exceptional customer services skills with ability to work cooperatively, efficiently and effectively with co-workers, customers, and user groups
- Successful completion of High Five training an asset
- Self-starter, highly organized and strives in a fast-paced work environment with multiple demands
- Demonstrates innovative and creative thinking processes with a focus on continuous improvement
- Must be able to perform physical duties of the job i