Assistant Manager, Burnaby Swim

**Assistant Manager, Burnaby Swim**

**Who we are**

We are a fast-growing leader in children’s programming who offer high-quality bike soccer and swim lessons across North America.

**Our mission**

We inspire kids to believe in themselves.

**Why you’ll love working at Pedalheads**

**Growth**

Pedalheads has 250+ locations in 40+ cities with 3500+ amazing staff who get to teach 70,000+ children every year. Pedalheads has grown more than 50% over the past 3 years while maintaining a “love what you do” culture with considerable flexibility and opportunity for professional growth.

**Culture**

Our people consistently attribute their love of working at Pedalheads to the culture and team. We’re all about creating a supportive, energizing team environment with fun, friendly and driven people.

**Opportunity**

We are passionate about developing our people and teams to their highest potential, with a high value on trust and empowerment. Our progressive, collaborative culture and ambitious North American expansion plans translate into all kinds of career growth and development opportunities.

**Purpose**

By teaching fundamental skills, building confidence and igniting their sense of adventure, we can forever impact the life of a child. Pedalheads also offers a generous bursary program and give back program through annual social giving, and we are continuously working on meaningful ways to make communities better for having us there

**Dive into Your Next Adventure with Us**

Are you a dynamic, high-energy individual who thrives in fast-paced environments and excels at multitasking? Do you live and breathe recreation and swimming, and have a passion for creating fun, engaging experiences for others? If so, we want you to join our team as the Aquatic Assistant Manager, Burnaby

**About the Role**:
We are looking for a lively, energetic person who thrives in fast-paced environments and lives for multitasking. You love interacting with people, communicating with ease, and are committed to knowing every customer by name. You are a people leader who creates a playful work environment while being able to hold your people accountable.

**Duties and responsibilities**

Business Operations
- Full cycle operations a well-run business, establishing a welcoming, family-focused environment
- Working with the Manager to ensure strategic plans are implemented to reach company KPI’s
- Ensures that procedures and safety standards are being followed and upheld

Leadership
- Provides leadership, direction, and support to the Burnaby team
- Recruits, interviews and hires the best swim instructors and lesson supervisors
- mentors, and develops swim staff through a nurturing environment where they can excel through encouragement and empowerment
- Ensures swim staff are adhering to high quality teaching methods and providing an overall safe and fun experience for campers
- Schedules staff and ensures consistency within instructors

Program Development
- Acts as a trusted communicator, staying informed on program offerings, policies, and changes, and ensuring all key information is shared with your team and applied at the facility
- Supports the building of relationships within the communities and leverage these relationships to promote growth of the Pedalheads brand
- Seek new strategic growth opportunities for daytime programs
- Grows revenue by driving sales and business results through premium customer experience, employee relation, and detail-oriented operations.

Customer Service
- Has the foresight to prevent complaints before they occur
- Has an empathetic approach to customers, being an active listener, acknowledging their concerns and being able to action upon them with care and deliberation
- Provides excellent customer service and takes ownership of elevated customer issues, always aiming to find the best possible solutions, delivered in the best possible way.
- Reviews and analyzes customer satisfaction scores to identify patterns and trends, providing support and guidance to your team to act where required.
- Analyzes performance in quality and efficiency, and drives improvements to meet strategic goals

**Competencies**
- Strong and dynamic leader and mentor
- Customer service specialist
- Outstanding organizational skills, detail oriented
- Exceptional interpersonal skills with ability to interact and build strong relationships with individuals at all levels.
- Decisive decision maker, able to quickly diagnose problems and create solutions.
- Personal integrity and initiative; a self-starter willing to “roll up your sleeves.”

**Qualifications**
- A minimum of 1 years’ experience in a supervisory position within operations environment, tourism, recreation or child and youth programming an asset
- A minimum of 2 years’ experience with customer service and customer relations
- A high proficiency with Microsoft Excel or similar spreadsheet software

**Assets**
- An undergraduate degree in business, operations, managemen