Customer Service Advisor

1 week ago

Richmond, Canada Richmond Strategy Partners Inc. Full time

We are a fast-growing Canadian business partnering with leading telecommunications brands to bring reliable, high-quality connectivity solutions to communities across British Columbia.

As a **Customer Service Advisor,**you will represent our brand with professionalism, enthusiasm, and care. You will be the face customers meet - the one who listens, understands, and helps them find the right telecom solutions for their home or business. From internet and mobility services to smart home connectivity, you will play a key part in ensuring every interaction reflects the quality of the brands you represent.

This role is ideal for someone who thrives in people-focused environments, enjoys learning new products, and takes pride in doing work that makes a difference.

**As a Customer Service Advisor, your responsibilities will include**:

- Provide proactive, personalized support by actively listening and ensuring a high level of satisfaction with every interaction.
- Identify customer needs and offer tailored product or service recommendations that align with their goals.
- Handle concerns or objections with professionalism and empathy, finding effective solutions for every situation.
- Oversee the full customer experience - from initial contact through to service activation - to ensure a smooth, successful process.
- Stay informed on the latest product updates, promotions, and service enhancements through daily and weekly team meetings.
- Collaborate with teammates to share insights, improve systems, and enhance overall sales and customer experience.

**What We’re Looking For**:

- Strong communication and problem-solving skills, with the ability to adapt quickly in a fast-paced environment.
- A natural talent for connecting with people and building lasting customer relationships.
- Confidence in handling objections, resolving issues, and guiding conversations toward positive outcomes.
- A proactive, organized approach to managing tasks, priorities, and customer follow-ups.
- Experience using CRM systems and managing communication efficiently across multiple platforms.
- A sincere passion for helping others and representing our clients with professionalism and enthusiasm.

**To be considered for this role, you will need**:

- Must be 18 years of age or older.
- Exceptional interpersonal, verbal, and written communication skills.
- Full-time availability and ability to work on-site.
- Previous experience in customer service or sales is an asset.
- A diploma or degree in Communications, Business, Advertising, Sales, or a related field is preferred.

**Job Types**: Full-time, Permanent

Pay: $42,900.00-$53,625.00 per year

Work Location: In person

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