Claims Consultant

Are you passionate about managing corporate clients’ claims from start to finish, advocating for their interests and interpreting insurance policies with precision? Ready to negotiate successful claim resolutions, build industry relationships, and play a pivotal role in achieving client satisfaction? If so, read on
Applicants must be legally authorized to work in Canada. This role is not eligible for sponsorship, and we are unable to sponsor or take over sponsorship of an employment visa or work permit Aon is in the business of better decisions
At Aon, we shape decisions for the better to protect and enrich the lives of people around the world.
As an organization, we are united through trust as one inclusive, diverse team, and we are passionate about helping our colleagues and clients succeed. What the day will look like
Lead the claims process for corporate clients from start to finish, including notifying carriers of new claims,
Following up for acknowledgement letters and coverage positions, following up on settlements, remitting settlements to clients and handling all necessary correspondence;
Serve as a client advocate to protect their interests in the claims process;
Advise Aon’s clients through the claim’s process;
Interpret the insurance policy and coverage on behalf of Aon clients;
Assist clients and brokers on coverage issues;
**Act as a technical expert in the following fields**: Commercial General Liability, Property, and some Construction ; open to learning claims Specialties as opportunities arise.
Negotiate with insurers to obtain successful resolution of claims;
Set-up claims protocols on accounts;
Request and provide status updates;
Seek consent for retention of defence counsel;
Establish lines of communication between clients and insurance carriers;
Maintain adequate documentation on all claims;
Maintain up-to-date records, including file maintenance and computer data maintenance;
Maintain strong relationships with insurers, adjusters and other experts in the industry;
Assist Account Managers in marketing functions;
Any and all other responsibilities as deemed necessary by claims manager to achieve the purpose of the job; How this opportunity is different
Being part of our team as a Claims Consultant you will dive into the dynamic world of insurance As the frontline champion for our major clients, you’ll be at the helm of reporting, documenting, and settling claims with insurance companies. Your role isn’t just about paperwork; it’s about being the trusted ally ensuring seamless and efficient client service delivery. Get ready to be part of a team where every day brings new challenges, opportunities to excel, and the satisfaction of making a real impact in our clients’ lives. If you’re ready to turn your passion for client service into a rewarding career, this is the opportunity you’ve been waiting for Skills and experience that will lead to success
Minimum 5 to 8 years of claims handling experience in the property/casualty sector is required;
General insurance experience is an asset;
Ability to work collaboratively as a key member a team and independently with minimum supervision;
Client relationship focused;
Completion of Post Secondary and/or C.I.P. and/or CRM Designations;
RIBO License (or appropriate insurance license depending on region) is an asset; and
Commitment to ongoing learning and professional development including insurance courses/certifications/designations (I.e. General Insurance License/ Chartered Insurance Professional (CIP), Canadian Accredited Insurance Broker (CAIB) or Certified Risk Management (CRM) How we support our colleagues
In addition to our comprehensive benefits package, we encourage a diverse workforce. Plus, our agile, inclusive environment allows you to manage your wellbeing and work/life balance, ensuring you can be your best self at Aon. Furthermore, all colleagues enjoy two “Global Wellbeing Days” each year, encouraging you to take time to focus on yourself. We offer a variety of working style solutions, but we also recognise that flexibility goes beyond just the place of work... and we are all for it. We call this Smart Working
Our continuous learning culture inspires and equips you to learn, share and grow, helping you achieve your fullest potential. As a result, at Aon, you are more connected, more relevant, and more valued.
Aon values an innovative, diverse workplace where all colleagues feel empowered to be their authentic selves. Aon is proud to be an equal opportunity workplace.
Aon provides equal employment opportunities to all employees and applicants for employment without regard to race, color, religion, creed, sex, sexual orientation, gender identity, national origin, age, disability, veteran, marital, domestic partner status, or other legally protected status.