Customer Logistics Representative

Johnson & Johnson Consumer, a member of Johnson & Johnson's Family of Companies, is recruiting for a Customer Logistics Representative located in Markham, ON.

Johnson & Johnson Family of Companies touches more than a billion people’s lives each day through our health care products and services, our corporate giving, and the volunteer efforts of our employees. The Johnson & Johnson Family of Consumer Companies develop and market beloved brands that address the needs of consumers and health care professionals worldwide. Our portfolio ranges across several distinct business units: Baby Care, Oral Care, Compromised Skin Care, Beauty, Feminine Care, and OTC products.

The Customer Logistics Representative will manage a customer portfolio E2E from order receipt to deduction resolution, including service issue management. Leading with a continuous improvement mindset while developing collaborative customer relationships, the Customer Logistics Representative will create opportunities for joint supply chain improvements and accountability.

**Key Responsibilities**:

- Own the daily E2E customer management from order receipt to service issue and deduction resolution.
- Identify and eliminate persistent process issues that are a barrier to the perfect order.
- Comfortable with using and leveraging customer data in SAP, Tableau, Power BI or in other J&J systems, to identify continuous improvement opportunities to increase efficiency, reduce costs, drive growth and improve the customer experience.
- Build and maintain strong customer relationships and internal business relationships through proactive and frequent communication to drive industry leading customer experience.
- Work effectively with the customer and internal/external business partners including, but not limited to, transportation, Customer Operations, Distribution & Sales to prevent non-compliance and reduce deductions & fines.
- Champion knowledge sharing or continuous improvement initiatives with colleagues to improve overall efficiencies (e.g.: customer reporting, EDI, Business intelligence, SAP Super User, training etc.)

**Qualifications**

**Education**:

- University Degree or equivalent

**Experience and Skills**:
Required:

- A minimum of 2 years of demonstrated experience in customer service
- Strong customer focus & championing skills
- Excellent interpersonal and collaboration capabilities and a demonstrated ability to cultivate strong business relationships
- Sound judgment with time management and prioritization skills
- Strong bias for action: results & performance driven
- Practical experience in continuous improvement
- Excellent communicator: written & spoken
- Strong attention to detail and comfortable leveraging reports

Preferred:

- SAP order management and deductions experience
- Intermediate Excel skills (use of functions, formulas, Pivot tables)
- Experience with Tableau, Power BI, EDI, ECCNet knowledge
- Experience in other areas of Supply Chain
- Experience in Consumer-Packaged Goods Industry
- Bilingual: French & English written & verbal

**Other**:

- This position may require up to 10% travel.

Diversity and inclusion are central elements of the shared culture across the Johnson & Johnson Family of Companies. Attracting, developing and retaining a workforce that reflects the diversity of our customers and communities is essential to our success. We are committed to providing a respectful, inclusive and accessible work environment where all employees have the opportunity to achieve their potential.

**Primary Location**
Canada-Ontario-Markham-88 McNabb Street

**Organization**
Johnson & Johnson Inc. (7695)

**Job Function**
Operations

**Requisition ID**
2206060281W