Project Coordinator Lead

1 week ago

Calgary, Canada PEAK RSG SERVICES Full time

Peak RSG Services is an independent restoration company serving major Canadian markets. We specialize in emergency response, restoration, and reconstruction services tailored for the insurance industry. Our success is backed by innovative claims management technology and a dedicated team of project managers, installation managers and coordinators.

We're proud to be part of The Peak Group of Companies, a recipient of the **HRD Best Place to Work**Award in both 2023 and 2024. Our culture is one of empowerment, support, and performance — where innovation is encouraged, teamwork is celebrated, and success is recognized.

Our mission: To serve and delight you from the moment we receive your claim to the finishing touches of your home.

**Job Summary**

Reporting to the Senior Director, Operations, the **Project Coordinator Lead** will play a key role in supporting project managers, field teams, and insurance partners by overseeing the coordination of insurance restoration claims from initial contact through to project completion. This role directly impacts customer satisfaction and operational efficiency and requires outstanding communication, organization, and multitasking skills.

**Key Responsibilities**:

- Manage and administer exterior insurance claims from initiation to completion while ensuring performance KPIs are met.
- Conduct first-contact calls with policyholders, assign Project Managers, and update status notes within XactAnalysis (XA).
- Follow up on pending claims to secure adjuster approvals, homeowner work authorizations, and deductible payments.
- Dispatch work orders, process invoices, and collect Certificates of Completion (COCs) for completed jobs.
- Collaborate with Project Managers to ensure that dispatched work aligns with approved scopes and resolve any discrepancies.
- Communicate with the insurance adjuster to keep them informed at every stage of the restoration by updating notes in XA, and clicking status buttons in the online portal.
- Calculate the revenue and expenses of the insurance claim to create and upload final invoices to the online portal.
- Work with Project Managers and Field team to expedite resolution for any customer service issues.

**Qualifications**:

- Minimum 2 years’ experience coordinating exterior restoration or renovation projects (required)
- Familiarity with XactAnalysis, Xactimate, and CRM platforms (preferred)
- Strong ability to read and interpret insurance estimates and scopes of work is preferred
- Extraordinary organization skills to simultaneously administer hundreds of insurance exterior restorations
- Ability to work accurately at an extremely fast pace, where the cycle-time of each claim is measured by the insurance company
- Exceptional customer service skills over the phone & in-person, be persuasive, and a sharp negotiator
- Computer proficiency, in particular, Microsoft Outlook, Excel, and Word

Compensation: Starting from 65k depending on experience

Peak is an equal opportunity employer. We respect the dignity and worth of every individual in the workplace and value the importance of diversity, fairness, and trust. We offer a dynamic work environment and a competitive compensation package. Our goal is to attract, develop, and engage employees with exceptional ability and diverse backgrounds.

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