Transportation Supervisor

JOIN OUR TEAM
Metro Supply Chain (MTH) is a division of Metro Supply Chain, a strategic supply chain solutions partner to some of the world’s fastest growing and most reputable organizations. For 50 years, it has excelled at tailoring integrated, data-driven solutions, fueled by advanced systems and technology, that fulfill complex and challenging distribution needs. Managing 19 million square feet operating out of more than 175 sites across North America and Europe with a team of 9,000, it is one of Canada’s largest privately owned supply chain solutions companies. Metro Supply Chain is a 2024 winner of the Canada’s Best Managed Companies program, recognized for its strategic expertise, culture of innovation and commitment to its people and local communities.
**JOB SUMMARY**:
The Transportation Supervisor carries out scheduling, dispatching and coordinating activities of independent delivery teams ensuring the day is set up for success. Other responsibilities include promoting an exceptional customer service experience while achieving on time delivery performance.

**RESPONSIBILITIES**:

- Coordinating and dispatching freight at a pre-determined distribution centre
- Ensuring all routes are covered by facilitating change requests and ensuring coverage for late or absent delivery personnel
- Assisting drivers with routing or delivery challenges and communicating changes to service requirements
- Supporting operations management to implement programs and policies to bring efficiencies, reduce costs and improve the customer service experience
- Generating and maintaining reports and other documents to monitor and track service delivery performance and on
- time-delivery performance
- Perform quality assessments for route completeness and compliance to ensure accuracy of documentation
- Monitor daily delivery ‘board’ and follow up on

performance results and responsibilities.
- Handle returned products in an efficient and timely manner
- Trace orders as required and notify appropriate stakeholders
- Maintain good working relationship with service providers and internal stakeholders by responding to all inquiries and complaints.
- Act as a liaison between the service providers, customer service, warehouse in administration of accounts and between the office and customer regarding changes, resolving service and operational issues. Escalating to Operations management requiring intervention or guidance
- Access to a vehicle to travel between our locations

**EXPERIENCE**:

- Related logistics experience would be an asset
- Knowledge of logistics and planning systems
- Familiarity with computer system hardware and software,
- Exceptional analysis and reporting skills required.
- Demonstrated strong interpersonal, verbal and written communication skills
- Ability to work effectively in a diverse work group.

**EDUCATION**:

- Completion of secondary school or college or equivalent business administration experience is preferred.

COMPETENCIES
- Customer Centricity
- Fostering Culture
- Collaboration
- Problem Solving & Decision Making
- Managing Through Change
- Developing Self & Others
- Planning & Results Orientation
- Communication
- Always Improving Mindset
- Business & Financial Savvy

Why Join Us
- Work in an environment where safety is our first priority
- The opportunity to build a career with a growing company
- Medical, dental, and vision coverage for you and your family
- Life and disability insurance
- Wellness programs to support your family’s well-being
- A Retirement Savings Program with a company match
- Company team wear allowance
- Employee Appreciation Day
- Company sponsored social events
- Community volunteering

Should you require accommodation for a special ability or need during the recruitment process, please reach out to a member of our Human Resources Team.