Junior IT Specialist(S)

7 days ago

Niagara, Canada The MEARIE Group Full time

**JUNIOR IT SPECIALIST(S)**

**Primary Duties & Responsibilities**:

- Provide technical support and maintenance related to the corporate network infrastructure through the helpdesk ticketing system.
- Process requests related to clients and security for moves, add, changes, and delete (MACD).
- Process and escalate helpdesk tickets according to SLA’s and escalation paths.
- Actively contribute to the improvement of available tools and internal processes used by the support team. Keeps current with relevant advancements in technology in order to provide input into recommendations for process improvements to ensure system reliability, scalability, security, integrity and performance.
- Follow operating procedures for infrastructure implementation, maintenance and support. Participate in DR and backup activities including backup, restoration, and scheduled testing.
- Update and assist with the maintenance of an accurate IT asset inventory in relation to the Corporate financial fixed assets record.
- Assist with Firewall management and maintenance.
- Assist with Antivirus operations, manage, review, and report.

**Required Qualifications & Skills**:

- University Degree in Computer Science or STEM major (science, technology, engineering and math), or a College Diploma in Information Systems / Network / Electronics Technician or Technology.
- CompT1A A+ Certification or equivalent would be an asset.
- Requires 0-2 years of related work experience in a similar role.
- Experience with Microsoft Office 365 management and in windows server management.
- Experience with PC hardware, printers, scanners, computer peripherals, mobile devices (iOS and Android) troubleshooting.
- Experience with networking troubleshooting - LAN, wireless, VPN.
- Knowledge of system administrative functions including Windows Operating Systems, SQL, Oracle; familiarization with MS Office, Microsoft Development tools such as Visual Basic and Access.

**How to Apply**:

- We sincerely thank all applicants for their interest in this position; however, due to volume, only those selected for an interview will be contacted. Niagara Peninsula Energy Inc. is an equal opportunity employer and is AODA compliant. If you are selected to participate in the recruitment process for the position to which you have applied and require a disability-related accommodation, please notify the People & Culture Department._

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