Customer Service Representative
4 days ago
***:
The Customer Service Representative is a valued member of our front desk team responsible for managing the Discovery Shop and representing the Discovery Centre in a positive, friendly and outgoing manner.
This team member should also have experience and drive for retail sales to manage inventory, merchandising and maximize revenues in the onsite gift shop.
The Customer Service Representative should be ready to thrive in a dynamic team environment and deliver a positive first impression to visitors and guests in person, by phone or via online communication.
**RESPONSIBILITIES**:
- Providing strong administration support with POS processing, payments and receipts
- Managing the Discovery Shop by working with a variety of suppliers and community vendors to select appropriate merchandise, as well as coordinating purchasing, inventory management, merchandising, sales promotion and processing store merchandise through the POS system
- Greeting and welcoming visitors and guests in a professional and friendly manner
- Staying current with all Centre activities including, but not limited to, educational & public programs, exhibits, birthday parties, special events, group visits & corporate packages and is completely conversant in all pertinent details such as dates, times, costs, registration processes and requirements
- Be knowledgeable on Discovery Centre memberships and be able to sell memberships to patrons, assist with the maintenance of the membership files and the database including in-take, data capture, renewal, and communication
- Processing payments and completing daily cash opening & shut-down procedures
- Maintaining the front desk and reception area in an organized and clutter free manner
- Other duties as assigned
**QUALIFICATIONS & EXPERIENCE**:
- Post-secondary education
- A minimum of two years’ experience in a retail, customer service or sales role
- Administrative experience
- Passion for science & technology
- Demonstrated organizational skills and financial management skills
- Ability to maintain composure and positive customer service while under pressure
- Creative and responsive in problem solving situations
- Works well in a team environment
- Adaptable to changing conditions in the workplace
- Organized and detail oriented
- Computer skills - Microsoft Office, Web literate, POS systems
- Bilingual is an asset (French/English)
**SCHEDULE & WORK ENVIRONMENT**:
- The Customer Service Representative position requires a flexible work schedule which will include weekend and holiday hours
- Working conditions include daily contact with people of all ages, small and large groups, long periods of standing, and light physical activity.
**APPLICATION**:
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