Pharmacy Claims Auditor

The role of the FWA team is to proactively detect and address risks in a timely manner that effectively manages the financial risk and reputation of Express Scripts Canada (ESC) customers. The Auditor is responsible to conduct various types of audits across Canada to validate that providers are compliant with benefit plan design and professional practice regulations. The Auditor uses their analytical and investigative skills along with their practice and knowledge of provincial benefit coverage to identify trends observed from claim reviews and to ensure that the audit techniques evolve to remain effective in managing risk for ESC customers.

**Note**: This is a remote position and requires some travelling across Canada as an Auditor.

**Essential Functions**:
Perform claim verifications, desk and/or on-site audits

Communicate with providers to gather information for audits, to educate on claim submission practices and to respond to queries in regards to audit results

Assess provider documentation to ensure compliance with ESC’s provider agreement, benefit plan design and provincial legislation

Calculate the adjustments required to correct claim transactions

Prepare, coordinate and travel to conduct on-site audit at the provider’s location, and complete the post on-site audit activities

Compile and produce audit reports that are detailed and unbiased

Perform self and peer-review to ensure accuracy and quality of claim reviews

Track audit activity and summarize results of claim analysis and recoveries on a daily and/or monthly basis for department statistics for presentation to customers

Recommend incremental and continuous ideas that will increase ability to prevent and manage risk that will bring the most value to customers

Respond to internal and external customer questions professionally, timely and accurately

Work with both internal and external stakeholders to address client’s inquiries, gather, collect information, and coordinate investigations

Provide testimonials for legal proceedings

Continuously seek opportunities to create efficiencies within processes and drive value for the program

Assist in mentoring and developing team members

Other duties and responsibilities as assigned

**Qualifications**:
2-5 years recent retail pharmacy experience with working
knowledge of pharmacy software

Valid driver’s license and ability to travel in Canada, range of 5-15% of time

Graduate of an accredited pharmacy education program; R Ph.T. designation is strongly preferred

In-depth knowledge of pharmacy benefits, reimbursement and pharmacy regulations

Display high levels of curiosity, integrity, honesty, tact, objective judgement, resiliency and self-motivation

Previous audit/investigation experience is an asset

Ability to manage sensitive or confidential information

Effective time management and organizational skills

Strong critical thinking skills with ability to analyze, problem-solve and mediate difficult situations

Self-driven and, capable of working independently with mínimal supervision

**Strong interpersonal skills**: team player and ability to work cross-functionally with other departments

Flexible, resourceful, with a mindset that embraces and champions change

Ability to manage high priority tasks in a fast-paced environment

Ability to research and effectively communicate findings

Work well in high pressure environments with urgent deadlines

Passionate about development and continuous learning

Excellent verbal and written communication skills

Proficiency in MS Office (Excel, Word, Outlook)

Bilingualism (French & English) is an asset

LOMA or HIAA training would be an asset

Express Scripts Canada is a Cigna company
Express Scripts Canada is a subsidiary of Express Scripts, a Cigna company. Cigna Corporation (NYSE: CI) is a global health service company dedicated to improving the health, wellbeing and peace of mind of those we serve. Cigna offers an integrated suite of health services through Cigna, Express Scripts, and our affiliates including medical, dental, behavioural health, pharmacy, vision, supplemental benefits, and other related products.

About Express Scripts Canada
Express Scripts Canada is a leading health benefits manager and has been recognized as one of the most innovative. Our clients include Canada's leading insurers, third party administrators and governments. We work with these clients to develop industry-leading solutions to deliver superior healthcare in a cost-controlled environment. We provide Active Pharmacy services to more than 7 million Canadian patients and adjudicate more than 100 million pharmacy, dental, and extended health claims annually. Through our proprietary consumer intelligence, clinical expertise, and patients-first approach, we promote better health decisions for plan members, while managing and reducing drug benefit costs for plan sponsors.

We offer a competitive salary and benefits package, along with a positive work env