Assistant Manager

Job description
Who We Are

Viaggio Hospitality Group is one of British Columbia’s largest hospitality companies and is a leader in providing outstanding food and beverage experiences. We are a growing number of establishments, each with its own unique concept, Viaggio Hospitality Group’s mission is to provide a unified experience of exceptional service, quality, offerings and general hospitality.

There is something to offer for every type of guest; whether you’re looking for an upscale dining experience, a comfortable place to rest, a liquor store with impeccable selection, a beautiful course to swing some golf clubs, a lively night club or an exciting bar to catch the game, Viaggio Hospitality Group is yours to explore, enjoy and create lasting memories. Some notable establishments are the Downtown Moda Hotel, Ancora Waterfront Dining & Patio, Howe Sound Brewing, Viti Wine & Lager and Birchbank Golf Course.

The Opportunity

Ancora Waterfront Dining & Patio’s cuisine manifesto is hinged on sustainable seafood, while sourcing local and international ingredients, and draws inspiration from its Pacific Northwest surroundings. Understanding the city's dining evolution has inspired Ancora to create a menu that accommodates all of its diners' culinary desires, combining flavours and techniques which embrace several diverse cultures in a modern, yet approachable setting.

We are looking for an Assistant General Manager to help lead the team alongside the General Manager. The ideal person will have a sincere passion for hospitality and upscale service, many years of experience in a Restaurant Manager position and a deep knowledge of wine and cocktails.

The Assistant General Manager will oversee the day-to-day operations of the restaurant including sales, fiscal operations, accounting, recruitment, and maintenance of the building and equipment. Additionally, the AGM will be responsible for managing the revenue with the goal being to exceed budget and preserve cost-effectiveness and profitability in agreement with company policies.

What You’ll Do
- Work with other managers to recruit, orient, train, and schedule shifts for new employees.
- Oversee restaurant staff performance, ensuring quality dining.
- Empower staff to take initiative to drive sales and repeat business.
- Adhere to company standards and service levels to increase sales and minimize costs, including food, beverage, supply, utility and labor costs.
- Work the floor and converse with customers to ensure they are receiving a high level of service.
- Encourage customer feedback and comment cards.
- Ensure that all products (food and liquor) are entered into both the POS computer and Optimum Control and are being sold within budget.
- Establish urgency and initiative throughout the business.
- Ensure a food-safe organization through labelling, rotating, sanitation, and cleanliness of operations in both front of house and back of house
- Motivate employees to greater levels of productivity.
- Perform other duties as assigned.

What You Have
- 3+ years of experience in an upscale restaurant management position and proven ability to manage and maintain the highest service standards.
- Decision-making skills, process improvement, strategic planning, verbal communication, customer focus, management proficiency, managing profitability, quality focus.
- Strong knowledge of wine and cocktails with minimum WSET 2 or equivalent
- Proven ability to grow the business, increase sales and drive traffic, all while improving the guest experience.
- Must be legally authorized to work in Canada to be considered.

Why You’ll Love Working with Us
- Competitive salary
- Paid vacation
- Competitive extended health and dental benefits plan
- Career development and opportunity for advancement

**Job Type**: Full-time

**Benefits**:
Dental care
Discounted or free food
Extended health care
Vision care

**Schedule**:
Day shift
Night shift
Weekend availability

**Supplemental pay types**:
Bonus pay