Team Lead

About BrightStar Respite

BrightStar Respite is a trusted support organization serving children and youth with developmental, behavioural, and medical complexities across Alberta. We specialize in providing trauma-informed, family-centered care for children and families who need a compassionate, professional team they can rely on.

We are seeking a Team Lead who is experienced, compassionate, and ready to guide a multidisciplinary team dedicated to helping children and youth thrive.

Position Summary

The Team Lead provides direct supervision, leadership, and mentorship to a team of 5-10 staff working with children and youth with diverse needs, including developmental delays, autism, ADHD, trauma, and high-risk behaviours. The Team Lead ensures service excellence, compliance with CARF accreditation standards, and upholds BrightStar Respite’s trauma-informed and culturally sensitive approach to care.

Key Responsibilities

Leadership & Supervision
- Provide ongoing leadership, supervision, and mentorship to a multidisciplinary team.
- Facilitate team meetings, case conferences, and training sessions.
- Model trauma-informed, culturally respectful, and collaborative approaches to care.
- Monitor team performance, provide feedback, and conduct performance reviews.
- Support staff in crisis situations and ensure safety protocols are followed.

Client & Family Relations
- Maintain regular contact with family members, guardians, and caseworkers.
- Participate in intake, transition, and case review meetings.
- Ensure accurate documentation and reporting in software platforms such as StoryPark and ShiftCare.
- Build trusting relationships with children and youth while maintaining professional boundaries.

Compliance & Program Quality
- Ensure programs meet CARF accreditation standards and internal policies.
- Maintain up-to-date records, reports, and logs as required by funders and agency procedures.
- Conduct audits to ensure compliance with health, safety, and quality assurance standards.
- Participate in ongoing quality improvement and program evaluation initiatives.

Training & Development
- Lead orientation and onboarding for new staff.
- Support ongoing professional development and ensure all team members meet certification and training requirements (e.g., First Aid, Crisis Intervention, Brain Story).
- Stay informed about emerging best practices in trauma-informed care and Indigenous relations.

Administrative & Operational
- Create and maintain staff schedules in collaboration with management.
- Oversee completion of documentation, reports, and client updates in digital platforms.
- Participate in developing and updating agency policies and procedures.
- Manage transportation logistics for youth, including using BrightStar Respite vehicles safely.
- Respond to on-call duties every other weekend as the on-call supervisor.

Required Qualifications
- Diploma or higher in Human Services, Social Work, Child and Youth Care, or Psychology.
- Minimum 3 years’ experience working with children/youth with developmental delays, high behaviours, trauma, Indigenous backgrounds, autism, ADHD, and complex needs.
- At least 1 year of leadership or supervisory experience with a team of 5-10 multidisciplinary members.
- Valid Alberta Class 5 Driver’s License with a clean 3-year drivers abstract.
- Current First Aid/CPR Level C certification.
- Knowledge of Indigenous history and intergenerational trauma in Canada; willingness to travel to Northern Alberta Nations.
- Proficient with digital documentation tools such as StoryPark, ShiftCare, and cloud-based communication software (Google Workspace, Slack, Zoom, etc.).
- Clear Police Information Check (including Vulnerable Sector Check) and Child Intervention Check completed within the past 6 months.

Core Competencies
- Compassionate leadership and mentorship.
- Advanced conflict resolution and communication skills.
- Ability to manage crisis situations calmly and effectively.
- Detail-oriented with strong organizational and reporting abilities.
- Collaborative approach to problem-solving and team management.
- Commitment to continuous improvement and professional growth.
- Tech-savvy and adaptable to digital systems and processes.

Why Join BrightStar Respite?
- Make a tangible impact in the lives of children and families across Alberta.
- Lead a passionate, trauma-informed team that values growth, compassion, and excellence.
- Receive competitive pay, benefits, and professional development support.
- Be part of a supportive leadership environment where your ideas matter.

**Job Types**: Full-time, Permanent

Pay: $25.33-$28.92 per hour

Expected hours: 45 per week

**Benefits**:

- Company car
- Company events
- Dental care
- Disability insurance
- Discounted or free food
- Employee assistance program
- Extended health care
- Flexible schedule
- Life insurance
- Mileage reimbursement
- On-site childcare
- On-site parking
- Paid time off
- Relocation assistance
- RRSP match
- V