Receptionist

1 week ago

Stoney Creek, Canada the wellness hub Full time

**client experience specialist.**

the wellness hub is a unique health and wellness clinic in Stoney Creek, that has created a collective of health care practitioners focusing on family, women’s and paediatric health. we are looking for a talented client experience coordinator to join our team of chiropractors, physiotherapists, massage therapists, naturopaths, physiotherapists, manual osteopathic practitioners and lactation consultants.

**you are**
- a multi-tasker
- people person with strong communication skills
- collaborate and work with like-minded team members
- strong organizational skills
- foster a positive, warm and welcoming environment for clients and families prior, during and after treatment sessions
- 2+ years of experiencing working in customer service
- resourceful, adaptable, hardworking individual that thrives in fast-paced, collaborative work environments
- experience in an administrative role [health industry] an asset
- excellent written and verbal communication skills
- love working with families and children

**you will**
- deliver expectational experience through a client’s journey from booking an appointment, greeting as they enter the clinic to receiving payment
- create a welcoming, warm and supportive environment for all clients
- interact positively with clients before, during and after their treatment sessions
- support new and existing clients through booking appointments, completing, intake forms, taking payment and booking follow up appointments through an online booking system
- ensure all paperwork is signed, complete, accurate and organized
- build report with patients through strong communication skills
- answer patient related questions regarding health care services offered
- manage a busy schedule, organizing appointments for all practitioners
- work with practitioners to create lead opportunities and growth within the clinic
- adhere to opening, midday and closing procedures
- ensure cleanliness and overall upkeep of clinic fixtures, equipment, including regular laundering of sheets and garbage disposal
- replenish supplies and track inventory
- invoice management and complete all cash-reconciliation and reporting processes
- follow up with new and existing patients and provide reminder calls when requested
- complete internal administrative work
- participate in professional development and workshop training

**benefits**
- competitive compensation
- mentorship and support
- leadership opportunities
- culture that fosters both personal and professional growth
- company events
- part time or full time

**Job Type**: Part-time
Part-time hours: 25 per week

**Salary**: $15.00-$17.00 per hour

Schedule:

- Day shift
- Evening shift
- Monday to Friday
- Weekend availability

**Education**:

- Bachelor's Degree (required)

**Experience**:

- receptionist: 1 year (required)

Work Location: One location

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