Service Technician Canada

At Leaf Home, people are at the heart of everything we do, and we’ve crafted a team of the very best to ensure we make a difference. Our brands, including LeafFilter Gutter Protection, Leaf Home Water Solutions, Leaf Home Safety Solutions, and Leaf Home Enhancements, invest in our commitment to make each home safer and more livable. In addition to serving our customers, Leaf Home strives to build a welcoming and inclusive workplace. We are proud to be a certified Great Place to Work® as well as a multi-recipient of Top Workplaces. From free benefits to people-focused committees like the Women’s Committee, Diversity & Inclusion Committee, and VetConnect, we are dedicated to making Leaf Home a great place to work every daybecause who doesn’t want a job they can look forward to? Come grow your career with us
- Big company with a family owned feel - YOU are important to us, and we've built a culture you'll love
- Recognized as a top Ohio and US workplace by The Plain Dealer, Energage, and Great Place To Work
- Job security - we have locations throughout the U.S. and Canada, and we're not done growing
- Inclusion, sustainability, and reliability are at the core of our culture
- Veterans resources available to help transitioning service members find a new rhythm
- Dedicated to providing resources and encouragement for employee growth

**Position Summary**:The Service Technician is responsible for servicing previously installed gutter protection system at customer’s home based on established service ticket requests. This individual will provide outstanding customer service in the course of service repairs, inspections, etc.

**Essential Duties and Responsibilities**:

- Perform necessary services onsite based on logged service ticket and onsite inspection
- Communicate to local office and/or service department on completed services and/or issues in the field
- Services may include the following:

- Gutter Protection: pitch correction, caulking, basic soffit and fascia repairs, and partial reinstallation, etc.
- Home Safety: bath and shower caulking, panel replacement, stairlift adjustments, wet-space fixtures, etc.
- Water: system resets and adjustments, plumbing connections, fixture replacement, partial reinstallation, etc.
- Home Enhancements: window caulking, molding/trim, bucking, cabinet refacing, door realignment, etc.
- Log services performed in service ticket system accurately and timely
- Proactively engage with customers to provide an outstanding customer service experience
- Follow established job site safety rules, OSHA guidelines and company safety policies and procedures
- Must be comfortable ascending and descending ladders of varying heights to perform services.
- Must hold a valid driver's license.
- Frequent travel in assigned local region
- Performs other duties as assigned by supervisor

**Experience and Minimum Qualifications**:

- High School Diploma or equivalent.
- Experience in remodeling, home improvement, other basic constriction services or related field
- Active and valid drivers license
- Reliable truck, van or SUV that can carry ladders
- Multi-height and adjustable ladders (28+ feet in height)
- Functioning tools to include drills, speed square, saw or grinder, etc.
- Some positions may require additional tools to complete onsite services
- Ability to juggle various work activities and shift their attention from one task to another to meet the demands of different stakeholders without “dropping the ball”.
- Ability to thrive in a fast-paced, high-energy, team-oriented environment and have a “roll up your sleeves” and “today not tomorrow” mentality.
- Detail-oriented and can focus on the task at hand, no matter how minute, by finding the most efficient and effective pathway to completion.
- Excellent verbal and written communication skills are required for communicating with internal and external parties in a manner that is both articulate and professional.
- Ability to logically connect ideas, scrutinize and evaluate arguments, find inconsistencies and errors in work, solve complex problems, and engage in reflection.
- Ability to communicate effectively, to recognize, understand, and manage one’s own emotions as well as others, and foster positive working relationships across all levels of the organization.
- Holding oneself responsible and being self-driven in accomplishing business goals, adhering to policies and being responsible for one’s own actions, performance, and decisions.
- Familiarity and comfort using ladders of various heights.
- Proficiency using Microsoft Office Suite (Outlook, Word, Excel, PowerPoint, Project, and/or Access).
- Must be legally authorized to work in country of employment without sponsorship for employment visa status (e.g., H1B status).

**Preferred Knowledge, Skills, Abilities or Certifications**:

- Prior experience in gutter and gutter protection system installation
- Prior skilled trades experience in plumbing, electric