Customer Success Associate

**Job Description: Inside Sales and Order Fulfillment Associate** **(Note that this is an onsite position)** Are you a detail-oriented individual with a "can-do" attitude, ready to thrive in a dynamic and fast-paced environment? We are looking for a motivated Inside Sales and Order Fulfillment Associate to join our growing team. As a key player in our relatively young company operating in a startup environment, you'll play a crucial role in managing customer orders, ensuring timely fulfillment, and providing stellar support to our sales team. **Key Responsibilities**: 1. **Fulfillment of Inside Sales**: - Oversee the management of all online orders, ensuring accuracy and timeliness. - Collaborate with the sales team to understand customer needs and assist in generating quotes. - Handle customer inquiries, providing product information, pricing details, and order status updates. 2**. Oversight of the Master Order Sheet**: - Attention to critical details, ensuring all products are ready for order through Venture’s vendor network. - Source products to support confirmed and pending sales, reviewing and verifying complex orders. - Provide guidance on order prioritization, addressing discrepancies promptly. - Manage all backorders, working with the account team for resolution. 3. **Logistics Support**: - Manage the physical movement of products, packaging, labeling, and arrange couriers for final delivery. - Daily shipping/routing for all outgoing purchase orders. - Oversee freight, domestic import, and export documentation, ensuring timely deliveries. 4. **Intake Phone Calls**: - Screen incoming calls and assign them to appropriate staff. - Handle escalated customer inquiries related to order fulfillment. - Work closely with the customer service team to maintain high customer satisfaction levels. - Proactively communicate with clients regarding order status and issues. 6. **Return Merchandise Authorization (RMA) Program**: - Administer the RMA process, including receiving, documenting, and processing customer returns. - Ensure compliance with RMA policies, communicating guidelines to customers. - Collaborate with the quality control team to assess returned products for resolution. 7. **Process Improvement**: - Identify areas for improvement within order fulfillment and sales support functions. - Collaborate with cross-functional teams to implement efficiency-enhancing initiatives. Qualifications: - Proven experience in inside sales, order processing, or a related field. - Excellent verbal communication and interpersonal skills. - Strong organizational and multitasking abilities. - Detail-oriented with exceptional attention to detail. - Post-secondary education or an equivalent combination of related experience. - Minimum 4 years of experience in order fulfillment or a similar role. - Good working knowledge of MS Office (Word, Excel, PowerPoint). - Proven ability to prioritize tasks and function effectively in a fast-paced, changing environment. - Strong analytical and strategic thinking capabilities. - Availability for full-time work (Monday-Friday, 8:30 a.m. - 5:00 p.m.). - Must have a valid driver's license and a vehicle (travel expenses reimbursed). **Location**: Toronto West **Compensation**: $55,000 to $65,000 per annum, based on experience If you're ready to take on this exciting role and contribute to our dynamic team, please submit your resume and a cover letter highlighting your relevant experience. We look forward to welcoming the newest member of our team **Salary**: $55,000.00-$65,000.00 per year **Benefits**: - Company events - On-site parking Flexible Language Requirement: - French not required Schedule: - Monday to Friday Supplemental pay types: - Bonus pay **Education**: - Bachelor's Degree (preferred) **Experience**: - Order Fulfillment: 2 years (preferred) - Client Management: 2 years (preferred) **Language**: - English (required) Work Location: In person