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Operations Supervisor

2 weeks ago

Rocky View, Canada Alberta Business Solutions Full time

He or she will provide leadership, motivation, training and development of the workforce, executing against customer requirements, and operational performance. Principal Accountabilities Customer Service

**Principal Accountabilities Customer Service**
- Administer and ensure adherence to customer contract requirements across support staff
- Coordinate customer initiatives, data requests, and special processes without impacting daily workflow
- Act as the main contact for customer groups, supporting new or updated processes to meet satisfaction goals
- Ensure timely fulfillment of client and company initiatives and requirements
- Serve as an escalation point for critical customer service issues and resolution

**Leadership**
- Manage, coach, and develop a support team of 4-10 associates
- Administer training programs and identify additional development opportunities
- Communicate, enforce, and model company policies and standards
- Complete timely associate performance reviews and support career progression

**Process Management**
- Monitor key account performance metrics and implement corrective actions as needed
- Collaborate with Operational Managers and Production Manager on value-added services for clients
- Develop departmental goals and align individual objectives with company, site, and customer strategies
- Attend management, site, and customer meetings and provide input on operations planning
- Ensure customer support processes align with and support overall site operational goals
- Lead the creation and continual improvement of department Standard Operating Procedures (SOPs)

**Qualifications**:

- High school diploma or equivalent (Post-secondary education preferred)
- 6-10 years of supervisory experience in warehouse, logistics, or manufacturing environments
- Forklift certification is an asset
- Strong leadership, communication, and organizational skills
- Proficiency with warehouse management systems (WMS), RF scanners, and MS Office
- Ability to lift up to 50 lbs and work in a fast-paced environment
- Flexible to work various shifts, including weekends and evenings if required
- Knowledge of lean operations or Six Sigma is an asset

**Benefits**:

- Language training provided
- On-site parking

Work Location: In person