Supervisor Employment Services Programs

VPI is a Service Provider for Employment Ontario, which is funded by the Ontario Government to support jobseekers and employers. VPI has been delivering employment programs for more than 30 years. We are based in Mississauga and have 17 branches across Southern Ontario. Our organizational values rest on 4-pillars which are Ethics, Passion, Innovation, and Courage which support the desire and passion to make a positive and sustainable impact for the individuals we serve.

VPI Employment Services embraces and encourages inclusivity and diversity in the workplace. We are committed to providing accessible employment practices and creating a work environment that encourages and supports our team members be their authentic selves.

We are seeking out individuals who have the passion and drive to make a positive and sustainable impact for the individuals we serve. Providing exceptional client experience; creating an environment where clients feel safe, heard, supported, and see progression with skill development, and life stabilization support, leading to sustainable employment and career development.

We are looking for a Permanent Full-time, Supervisor, Employment Services Programs**for our Skymark location based out of Head Office in Mississauga. This position is hybrid remote.

**Key Job Functions**
- Support the Director, Employment Services in the daily supervision of outcome activities across all branches, ensuring alignment with strategic goals and service standards.
- Oversee and support Employment Services Coordinators and Placement Coordinators, while assisting Employer Liaisons to ensure effective service delivery and strong employer partnerships.
- Provide ongoing coaching and operational support to Employer Liaisons (ELs), Employment Services Coordinators (ESCs), Placement Coordinators (PCs), and Managers, Employment Services.
- Monitor, manage, approve and report on BIA budgets across branches.
- Lead onboarding, training, and mentoring new staff to promote confidence and adherence to best practices.
- Review case notes, service plans, and data entries to ensure quality, compliance, and client-focused outcomes.
- Support the implementation of new tools, resources, and service delivery strategies introduced by Senior Management.
- Assist with tracking and analyzing key performance indicators (KPIs) to ensure timely and accurate reporting.
- Collaborate with the Director, Employment Services, to create action plans for achieving or exceeding organizational and funder targets.
- Provide leadership coverage during Director, Employment Services absences, ensuring operational continuity and guidance.
- Troubleshoot and resolve operational challenges to maintain service quality and client satisfaction.
- Foster a collaborative and inclusive team culture centered on client success and continuous improvement.
- Represent the organization at internal meetings, hiring events, and community engagement initiatives.
- Perform additional duties to support branch performance and positive client outcomes as needed.

**Skills and Abilities**
- Strong Team Leadership and Coaching Skills
- Client Service Orientation and Professionalism
- Time Management and Organizational Abilities
- Problem Solving and Decision-Making Capabilities
- Case Management Understanding and Service Coordination
- High Comfort Level with Technology and Data Tools
- Communication and Interpersonal Skills
- Attention to Detail and Compliance Awareness
- Ability to Thrive in a Dynamic, Client-Centered Environment
- Initiative, Accountability, and Commitment to Outcomes
- Adaptability and Flexibility in Service Delivery
- Collaborative and Positive Approach to Teamwork
- Understanding of Employment Ontario Programs and Client Needs
- Reporting and Performance Tracking Capabilities

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If you are invited to an interview and require accommodation at any stage in the process, please notify us by clicking _**_here_**_. _**_Any information obtained during the course of recruitment will be used for recruitment purposes only._**

**_ While we thank all applicants for their interest, only those selected for an interview will be contacted by the Human Resources team._