Print Industry Customer Service Representative

6 days ago

Vaughan, Canada Allegra Marketing Print Mail Full time

**Key Responsibilities**
- Manage the entire order cycle, from entry through to delivery tracking.
- Plan, prioritize, and coordinate customers order to meet delivery deadlines.
- Monitor daily production workflow and adjust priorities for maximum efficiency.
- Accurately enter orders into our software system and maintain up-to-date records.
- Provide proactive updates to customers on order status, delivery timelines, and any changes.
- Liaise with suppliers: issue purchase orders, track incoming materials.
- Assist with general administrative and operational tasks to ensure seamless day-to-day operations.

**Requirements**:

- Minimum 2-3 years’ experience in the print industry.
- In-depth knowledge of paper types, grain direction, and GSM specifications.
- Hands-on familiarity with digital printers and production workflows a strong asset.
- Exceptional customer service skills with a customer-first mindset.
- Strong organizational, multitasking, and time-management abilities.
- Proficiency with order management systems and the Microsoft Office suite.

**What We Offer**
- A collaborative team culture that celebrates excellence and innovation.
- Dynamic, supportive work environment with opportunities to learn new skills.
- Competitive salary plus profit-sharing program.

Pay: From $22.00 per hour

**Benefits**:

- On-site parking
- Profit sharing

Work Location: In person

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