Manager, Dso Hnr

**POSTING**

Posting Date: December 19, 2024

Application Submission Deadline: January 5, 2025

We will only contact those selected for an interview. Thank you.

Developmental Services Ontario (DSO) agencies are funded by the Ministry of Children, Community and Social Services (MCCSS) as the single point of access to adult developmental services in Ontario, that are funded by MCCSS, under the _Services and Supports to Promote the Social Inclusion of Persons with Developmental Disabilities Act, 2008_. Developmental Services Ontario Hamilton Niagara Region (DSO HNR) serves the communities of Brant, Haldimand, Norfolk, Hamilton, Niagara and the First Nations communities of Six Nations and Mississaugas of the Credit.

DSO HNR is currently recruiting 1 highly motivated professional for the following position:
**Position: Manager, DSO HNR**

**Category**:Full Time Permanent

**Effective Date**:As soon as possible. Vacant as of January 29, 2025

**# Positions Available**:1

**Potential Annual Salary**:$69,396.60 - $87,808.50

**Reports to**:Director of Client Services

**Location**:
Main Office Site: 140 King Street East, Hamilton

Contact Hamilton has a _Work From Home_ policy that allows employees to work from home up to 5 days/week. Program Managers are required to have an on-site presence at the Main Office for a minimum of 1 week every month plus a minimum of quarterly on-site team meetings. They are also required to attend the Main Office to support program work that is best managed on-site, and when requested by the Executive Director or Director of Client Services. Program Manager orientation will occur largely on-site, especially in the first month.

Manager must be able to travel on a regular basis as required. Travel will largely include the Hamilton-Niagara Region but is not limited to these areas only.

**The Role**:
The DSO HNR Manager provides leadership, supervision, coordination and operational direction to the DSO HNR program. They are accountable to the Director of Client Services for the planning, operations, and deliverables of the DSO HNR program.

The DSO HNR Manager will have the following core accountabilities (not exhaustive):

- DSO HNR Program Management_
- Manages the day to day operations of the DSO HNR program, ensuring that high quality consumer service is provided.
- Through an equity lens, develops, reviews and revises effective and efficient processes that are consistent with the organization’s mission, vision, values, customer service standards, Ministry Policy Directives, and relevant legislation.
- Ensures continuous compliance with all related legislation requirements including Quality Assurance Measures, and is accountable for outcomes of compliance reviews
- Proactively and in response to direction and changing consumer needs, identifies potential program needs and opportunities. Develops and implements effective processes to address those needs and opportunities.
- Staff Management_
- Manages a team of approx. 24 direct reports.
- Participates in the interviewing and hiring of DSO team members.
- Supports the development of DSO team members through orientation, training, consultation, mentorship, performance management and supervision meetings.
- Complains Management_
- Identifies, investigates, analyses, resolves and documents complaints.
- Community Relations_
- Develops and maintains professional, collaborative, and effective working relationships with relevant MCCSS and non-MCCSS funded developmental service agencies primarily in Hamilton, Niagara, Brant, Haldimand, Norfolk, Six Nations of the Grand River First Nation and Mississaugas of the Credit First Nation.
- Demonstrates excellent communication and negotiation skills and is a possible ambassador for the program at the local, regional and provincial levels.
- Actively participates and shares leadership at relevant local, regional, and provincial tables.
- Works collaboratively with other Contact Hamilton Program Managers to ensure efficient, effective, and integrated services across a person’s involvement with Contact Hamilton.
- Service Excellence_
- Provides leadership and support regarding quality assurance, including actively seeking and responding to consumer and stakeholder feedback.

**Preferred Qualifications**:

- Post-secondary degree or diploma in human services or a related field, ideally developmental services or disability studies
- Minimum 5 years experience working in the field of adult developmental services, with a minimum of 3 years’ recent supervisory/management experience
- Operating knowledge of _SIPDDA 2008_ and _Journey to Belonging_
- Knowledge of the DSO program and MCCSS
- Experience with MS Office and database programs

**Skill Set**
- Leadership
- Accountable
- Adaptable
- Commitment to Diversity, Equity and Inclusion
- Equity-based actions and decision making
- Empathetic
- Time Management
- Service Excellence
- Collaborative
- Critical / Analytical System Level Thinking
- Strategic,