Current jobs related to Customer Success Manager - Montréal - PlanetTogether
-
Customer Success Manager
2 weeks ago
Montréal, Canada Bizzabo Full timeThe Customer Success Manager will be responsible for building and maintaining relationships with Bizzabo customers supporting a range of use cases across your book of business. You will work closely with our customers, working across multiple industries, use cases, & stakeholders. The Customer Success Manager is a strategic, customer-centric, and...
-
Customer Success Manager
1 week ago
Montréal, Canada Tempo Software Inc. Full timeWith over 30,000 customers, including a third of Fortune 500 companies, Tempo is trusted by organizations across the globe to make their workflows work better. We create a suite of integrated solutions for time management, resource planning, budget management, roadmapping, program management, reporting and more. We create the tech that enables the modern...
-
Customer Success Manager
1 week ago
Montréal, Canada Prevu3D Inc. Full timePrevu3D is an emerging software company on a mission to help engineers and key stakeholders in the food production, automotive, energy and manufacturing industries. Our end-to-end platform uses reality capture data to create the most realistic digital twins in the market. Reporting to the Director of Customer Success, the Customer Success Manager plays a...
-
Customer Success Manager
1 week ago
Montréal, Canada First Student Full timeAbout the Position **Major Responsibilities** - Support a dedicated area and/or region to achieve growth and customer retention objectives while developing and maintaining trusted relationships at all levels within the customer organization. - Work collaboratively with region/area/local operational leadership to develop and support delivery of full account...
-
Customer Success Manager
4 weeks ago
Montréal, Canada Xiphos Full timeXiphos Systems Corporation, founded in 1996, is a vibrant and energetic company in the heart of Montreal's Plateau area. For over 20 years, we have pushed the envelope of what is possible in NewSpace and secured the trust of various space agencies and space companies around the world. The industry has adopted our design approach and, as a result, we have...
-
Manager of Customer Success
7 days ago
Montréal, QC, Canada GHGSat Full time**Manager of Customer Success** **Location**: Montreal, Canada **Description**: GHGSat offers greenhouse gas detection, measurement, and monitoring services to industrial and government customers around the world. The company uses its own satellites and aircraft sensors, combined with third-party data, to help industrial emitters better understand,...
-
Customer Success Manager
7 days ago
Montréal, QC, Canada Maya HTT Full timeMaya HTT is a world leading software developer and engineering solutions provider focused on CAE, CAD, CAM and PLM. A long-time partner of Siemens Digital Industries Software, Maya HTT collaborates in providing software, AI, and engineering services to help clients and partners worldwide boost performance, improve quality, drive down costs, and harness the...
-
Customer Success Manager
2 weeks ago
Montréal, QC, Canada Amilia Full time**Who we are**: Amilia is more than just a tech company - we’re a close-knit community made up of caring, entrepreneurial-minded individuals. Our multi-disciplinary team members will challenge and support you on every project. We care about our work, our colleagues, and our clients! **What we do**: We provide an eCommerce platform for activities and...
-
Customer Success Operations Manager
6 days ago
Montréal, Canada Connect&Go Full timeWe are Connect&GO, an integrated software powering attraction venues all around the world by empowering our clients to simplify their operations, increase their revenue and focus on their guests. However, our mission goes beyond business success. Within our team, we embrace and celebrate authenticity. We firmly believe in being true to ourselves and we...
-
Customer Success Manager
7 days ago
Montréal, Canada Estateably Full timeWho we are: Over the next 25 years, one of the largest transfers of assets will be taking place as over $60T will be transferred from one generation to the next. However, professionals and the families they serve are wholly underserved in their tools to navigate the estate and trust administration process. Since launching in 2021, Estateably is the fastest...
Customer Success Manager
4 weeks ago
**About PlanetTogether**
We are an established supply chain technology company with the spirit of a startup. At PlanetTogether, everyone shares in our growth
PlanetTogether provides advanced planning and scheduling software (APS) and thoughtware for multi-plant manufacturers. PlanetTogether APS integrates with any master data source, including SAP, Microsoft, and other supply chain systems. We believe that manufacturing is a force for social and economic change. It lifts people out of poverty and improves lives. This is why helping manufacturers have a greater impact, serve their customers better and be more successful drives us to push harder every day.
**About the Opportunity**
We're looking for an experienced customer success professional to join our team and work **Eastern Time Zone hours**. The Customer Success Manager (“CSM”) oversees all business communications with customers utilizing PlanetTogether products and services, and works directly with all customers to increase user adoption, contract renewals, and overall value of every account. Other responsibilities include but are not limited to:
- Overseeing growth and expansion of all existing accounts (up-sales, cross-sales renewals, etc).
- Becoming comfortable with demoing all PlanetTogether products at a basic level.
- Supporting any pre-sales, sales, and training activities for existing customers (e.g. conducting product demonstrations, leading initial sales calls, etc).
- Enforcing and meeting all account KPIs and quotas.
- Serving as PlanetTogether’s first point of contact for any account escalations.
- Work alongside cross-functional teams to track and improve customer health scores.
- Creating and managing all customer-facing templates, documentation, etc.
- Delivering weekly reports to PlanetTogether’s Executive Leadership Team.
**Requirements**:
- Bachelor's degree or higher.
- 2+ years of experience in the supply chain or production planning space.
- 2+ years of experience managing strategic relationships and accounts.
- Ability and motivation to perform complex product demonstrations.
- Excellent communicator with a knack for persuasion and driving sales through relationship building
- Native-level fluency in English (reading, writing, speaking) and comfortable speaking with colleagues, partners, and clients across all mediums.
- Conversational skills in Spanish, Chinese (Mandarin), Japanese, French (France), or German a major plus
**Compensation Package**:
- Competitive Base Salary
- Quarterly Performance Bonus
- 401(k) with an attractive 7.5% employer match
- Paid gym membership (including virtual classes)
- Continuing Education reimbursement
- Health, dental, and vision insurance
- Optional Medical and Dependent Care FSA
- Birthday time off annually
- Paid vacation and sick time off
- 12 company-paid holidays
- Permanent, full-time remote work
- PlanetTogether is an equal opportunity employer. All applicants will be considered for employment without attention to race, color, religion, sex, sexual orientation, gender identity, national origin, veteran or disability status._
