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Project Manager

2 weeks ago

Brampton, Canada Rogers Communications Full time

**Who we're looking for**:
We're seeking a highly motivated individual with strong leadership, organizational, analytical, troubleshooting and conflict resolution skills to join the Rogers team as a **Project Manager**.

**What you'll do**:

- Manage projects with top-down oversight throughout entire execution to ensure success as defined by adherence to standards of scope, budget, and timeline.
- Develop comprehensive project plans that merge customer requirements with company goals and coordinate various managers and technical personnel during all project phases, from initial development through implementation.
- Monitor project progress continuously and make detailed scheduled reports on measurable items, such as milestones and deliverables.
- Communicate proactively with all involved personnel to provide encouragement, identify problems, create solutions, and implement efficiency improvements.
- Analyze economics of project plans and provide actionable feedback relating to cost benefit and return-on-investment standards.
- Review proposed modifications on project plans, including meeting with interested parties to approve and implement beneficial changes.
- Oversee acquisition of resources and materials as needed before and during projects by talking with customers, team members, managers, and in-house accountants and negotiating price and payment agreements with vendors.
- Lead a portfolio of highly technical projects, ensuring delivery on plan and on budget
- Provide direction and leadership to project teams & team members (i.e. vendors, architecture, engineering, QA, business and system analysts, technical specialists, other project leaders).
- Conflict management - specialized interpersonal skills to resolve situations with colleagues where they may be some level of conflict, stress or uncertainty
- Use of formalized methodology and project tracking tools, forecasting, planning, financial controls, budgeting, risk management, issue management and organizational change management techniques
- Experience communicating with non-IT professionals and assessing needs / facilitating alternative solution definition
- End to end project facilitation expertise, from issue presentation to business case articulation and business solution(s) recommendation
- Ability to report and present accurately, confidently and enthusiastically to senior leadership team

**What you bring**:

- 7+ years of project management experience delivering large, complex projects, contact centre projects, preferably in the Telecommunications industry
- Formal project management training, PMI/PMP, Agile certifications.
- Relevant knowledge and experience with contact centre technologies, implementation processes and surrounding third-party technologies.
- Knowledge of the Software Development Life Cycle (SDLC) is required
- Certified Scrum Master (CSM) is an asset
- Advanced skills in MS Office suite, Oracle, SharePoint, BI tools and highly proficient in MS Project & JIRA
- Strong project financial forecasting and cost management
- Must possess strong negotiation, influencing, stakeholder management, communication and Business writing skills
- Ability to effectively communicate project scope, cost, schedule to senior and C-level leadership team
- Strong knowledge of project management methodology and best practices (e.g. PMI, Agile/Scrum/Kanban), proficiency using Project Management Tools including MS Office products (Excel, Work, PowerPoint), JIRA, Confluence and MS Project and strong
- Experience managing cross-functional programs and release schedules
- Ability to effectively communicate project scope, cost, schedule to senior and C-level leadership team
- Post-Secondary degree in Computer Science, Business, Engineering or related technical discipline

**What’s in it for you?**
- We believe in investing in our people and helping them reach their potential as valuable members of our team. As part of our team, you’ll have access to a wide range of incredible resources, growth opportunities, discounts, and perks, including:

- Competitive salary & annual bonus
- Competitive & flexible health and dental benefits, pension plan, RRSP, TFSA, and Stock matching programs.
- Discounts: Enjoy up to 50% off Rogers Services and Blue Jays Tickets, 25% off
- TSC items, and a 20% discount on all wireless accessories sold in Rogers stores.
- Paid time off for volunteering
- Company matching contributions to charities you support
- Growth & Development Opportunities:

- Self-driven career development programs (E.g. MyPath program)
- Wellness Programs:

- Homewood employee & family assistance program
- Cognitive Behavioural Therapy (CBT) & Virtual therapy sessions
- Low or no-cost fitness membership with access to virtual classes
- Our commitment to the environment and diversity:

- Work for an organization committed to environmental protection
- Strong commitment to diversity and inclusion with employee resource groups supporting equity-deserving grou