Cep Prevention

**_Coordinated Entry Program - Prevention & Diversion Housing Liaison_**

**_ Start Date - Immediate_**

**About SORCe and Distress Centre Programs**

The Safe Communities Opportunity and Resource Centre (SORCe) is a multi-agency collaborative that connects individuals experiencing or at risk of homelessness to essential programs and services.

As the backbone agency, Distress Centre Calgary (DCC) leads service integration at SORCe while also providing direct support. DCC operates the Coordinated Entry Program, the primary intake, assessment, and referral hub for housing and other services, including System Navigation & Referrals, CAA housing strategists, financial empowerment, and Justice Navigation.

DCC ensures cohesive collaboration among all partners, strengthening system navigation and community connections. Through its leadership and direct services, DCC helps prevent homelessness, reduce barriers to housing, and enhance integration across the social services sector.

**About Distress Centre Calgary**
- For over 50 years Distress Centre has served Calgary and Southern Alberta, providing 24-hour crisis support, information, and resources at no cost. Distress Centre does not define crisis. We do not judge. Anyone can call us day or night.

**_
Job Objective_**
- The Housing Liaison plays a key role in supporting individuals and families at risk of or experiencing homelessness to secure and maintain housing. This position focuses on rental market navigation, landlord engagement, and administrative support to ensure timely access to housing and related supports. The Housing Liaison works closely with the Prevention & Diversion team to bridge the gap between participants and housing opportunities, facilitating quick and sustainable housing outcomes.

**Primary Duties**
- This is not an exhaustive list of duties, but meant to give you a sense of what you’ll be doing on a regular basis. Other related duties may be required.

**Housing Liaison** (85%)

Housing Search & Navigation
- Conduct rental searches based on participant needs, preferences, and eligibility criteria.
- Maintain an up-to-date inventory of available rental units, including affordable and private market listings.

Landlord Engagement
- Build and maintain relationships with landlords, property managers, and housing providers.
- Act as a point of contact for landlords, addressing questions or concerns related to participant tenancies.
- Educate landlords about the Prevention & Diversion program, flex fund supports, and community partnerships.

Move-In Coordination and Flex Fund Support
- Assist with housing readiness planning, including coordinating unit viewings and move-in logistics.
- Support administrative processes for client flex fund requests related to damage deposits, rental arrears, or basic furnishings.
- Track flex fund disbursements and ensure accurate documentation in alignment with program guidelines.

Collaboration and System Navigation
- Work closely with Prevention & Diversion Strategists to support holistic care planning.
- Maintain detailed documentation and case notes using the Homelessness Management & Information System (HMIS).
- Participate in case consultations, team meetings, and housing-focused working groups as required.

**SORCe Operations & Collaborative Work (15%)**
- Build rapport and trust with individuals accessing services to reduce barriers to housing and support wellness and stability.
- Develop and maintain strong partnerships with SORCe agencies and community organizations to ensure coordinated access and seamless referrals.
- Collaborate with all SORCe partner agencies and the Crossroads Collaborative to deliver integrated, participant-centered services.
- Use de-escalation and assertive engagement strategies to maintain a safe, welcoming, and inclusive environment for all participants.
- Maintain accurate and timely records in the HMIS database, ensuring data quality and program accountability.
- Support the team through cross-training and occasional coverage of other roles as needed.
- Assist with shared operational tasks such as stocking supplies, organizing shared spaces, and general administrative support.
- Contribute to the onboarding, supervision, and development of practicum students engaged in SORCe programming.

**Hours of work and conditions**
- General work hours are Monday to Friday from 8:30-4:30pm**with a one hour lunch break
- Some offsite outreach work expected
- Working in a fast-paced environment requires de-escalation skills and an ability to respond to crisis
- Universal precautions knowledge and ability to complete specialized training applicable to service delivery
- Reports to the CEP Manager; Partnerships and Innovation

The duties and responsibilities outlined above are representative but not all inclusive. Other related duties as required.

**_
What you bring to the role:_**

**Qualifications/Experience**
- An undergraduate degree or diploma in a human services, housing, or a