Clerk/receptionist (Sup-sl60-001)

**About Bethany**

Bethany Care Society (Bethany) is one of Western Canada’s largest not-for-profit providers of care, housing, and community services for seniors and adults with disabilities. Since 1945, Bethany has provided high-quality, person-centred care focused on the unique physical, emotional, and spiritual well-being of our residents and tenants. We create caring communities to support Albertans to age well.

**Why Bethany?**

We offer generous vacation and leave time, competitive salaries, benefits, retirement savings programs and top-ups for maternal leaves. We are committed to employee well-being and giving back to our community. We invest in our people because they are the reason for our success.

For more information, check out this video about **Working at Bethany**

**About the Role**

Under the leadership of the Site Administrator, you will be responsible for providing reception services in a courteous and professional manner. You are also responsible for basic accounting functions, assist with the day-to-day administrative duties of Bethany Sylvan Lake’s business office, and any special projects may arise.

**What you Will Do**:
Reporting to the Site Administrator, Sylvan Lake, in this role you will oversee the day-to-day operations of the Bethany Sylvan Lake team, ensuring the efficient and safe operations of the facility.

Individual responsibilities will fall under the following areas of focus.

**Service Excellence**: Accountable for the provision of Front Office and Reception to Bethany Care Center.
- Answers incoming calls, screens and directs calls for all departments and staff
- Proper disposal of confidential information ie: resident charts and files
- Provides non-confidential information and responds to general inquiries
- Greets customers/clients and provides information and direction in a pleasant and professional manner
- Ships, arranges for courier services and receives materials on behalf of BCS departments as required
- Maintains front office equipment, and troubleshoots as required
- Types letters and performs administrative tasks as requested
- Managing all resident accounts for Sylvan Lake
- Reconciling resident cash box and completing bank deposits as needed
- Creating monthly statements for Sylvan Lake residents
- Creating and posting Pre-Authorized Payments monthly
- Monitoring overdue accounts and updating spreadsheet
- Updating DLIP database
- Manage and provide foot care schedule twice a week
- Inputting resident financial information into Point Click Care

**Leadership**: Accountable for providing support and participating as an active member of the BCS administrative team
- Positively engages in a collaborative team environment with respect to others ideas and contributions
- Demonstrates support for and positively represents the BCS in all related matters; interacts professionally and maintains positive relations with internal and external clients

**Team Work**: Cares for and works cooperatively with others as an effective team member
- Regularly attends and takes minutes in meetings as required
- Contributes ideas and supports the decisions and processes developed by the team
- Supports Administrative Assistant, Clinical Educator, Social Worker, Care Service Manager and care team through timely completion of assigned tasks

**Pro-active Learner**: Demonstrates the vision and values of Bethany and lives out the mission of Creating Caring Communities
- Understands, follows and applies all Bethany Standards of Conduct.
- Attends and actively participates in education opportunities, health and safety training and safe equipment operation training as required.
- Collaborates, communicates and shares knowledge and learning experiences with co-workers.
- Demonstrates commitment to learning new skills, and actively participates in workplace projects.

**Safety**: Contributes to a safe environment for residents, the team and self by understanding and adhering to safety guidelines and practices at all times
- Identifies and mitigates unsafe conditions in the work environment, including immediate reporting of any unsafe conditions.
- Strong knowledge of body mechanics and proper lifting techniques.
- Utilizes the reporting process for Employee Injury and Hazardous conditions and resident unusual occurrences.
- Participates in fire drills and understands fire, WHMIS, MSIP and general safety procedures.

**Qualifications**:

- A minimum of a grade 12 diploma. A certificate or diploma in office administration or related education required.
- Unit clerk certificate will be considered an asset.
- Good understanding of entry level financial activities.
- Strong computer and data entry skills and experience, including proficiency with Microsoft Office Suite.
- Excellent keyboarding skills.
- Strong verbal and written communication skills.

**Position Information**:

- Posting Number: 25-9271
- Position Number: SUP-SL60-001
- Location: Bethany Sylvan Lake
- Classification: Rece