Enforcement Officer

1 week ago

Brockville, Canada Indigo Park Canada Full time

**Enforcement Officer (Part-time / Permanent)**

At Indigo Park Canada, we don’t just manage parking — we lead the industry. As Canada’s number one parking operator, we oversee more than 1,300 locations nationwide, providing best-in-class services that go far beyond parking. From on-street operations and digital mobility solutions to last-mile logistics and urban space optimization, we are transforming how cities move.

The Enforcement Officer ensures that all parking rules are followed without exception. The Parking Enforcement Officer must ensure we consistently meet the client’s expectations by providing excellent customer service. They are also the ambassador for the company as well as the venue. Must complete monthly audits and report back any issues found on the site when patrolling.

**Schedule**
- One hour of enforcement three days a week at the Brockville Via Rail train station. Flexible on when that hour is performed.
- 3 hours per week.

**Responsibilities**
- Patrol an assigned area by personal vehicle
- Issue warnings and quotes for illegally parked vehicles (using LPR vehicle system)
- Identify vehicles in violation of parking codes
- Make arrangements for illegally parked or abandoned vehicles to be towed, and direct tow-truck drivers to the correct vehicles
- Observe and report hazardous conditions such as replacement of unsafe signage within lot, etc.
- Prepare and maintain required records, records of parking enforcement, operational records and records of quoted quotations
- Maintain assigned equipment and supplies such as hand-held computers, quote book, etc.
- Provide information to the public regarding parking regulations and facilities
- Inform the public about policies, services or procedures
- Identify stolen, and counterfeit parking permits
- Duties as assigned by manager

**Qualifications**
- Excellent interpersonal and customer service skills
- Cautious and courteous driver, with a valid full provincial drivers license and a clean driving record
- Confidence in problem solving and ability to manage stressful situations
- Ability to clearly and accurately communicate both written and verbally
- Ability to work efficiently under pressure in a fast-paced environment
- Basic knowledge of handheld computer, personal computer (Windows XP/Mobile) and mobile phone features

**Assets**
- Enthusiasm for on-going learning, coaching, and training
- Results-oriented individual with a concern for accuracy and customer relations
- Exceptional time management and organizational capabilities
- Flexible schedule and ability to work evenings and weekends if necessary

IPC2

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