Estimator (Performance Collision Brampton)

**Drive for Excellence**

**Performance Collision Brampton** is home to 10 full-service dealerships and a state-of-the-art collision and glass repair center. We represent 14 different automotive brands, and have been a proud community partner of Brampton and the GTA since 1991.

Performance Collision Brampton is looking for an **Estimator** to join their dynamic team Part of the Performance Auto Group, a leading automotive group, we are committed to integrity, believe in employee empowerment, passionate about innovating, care about a great guest experience and giving back

**About you.**

You are a team player, results oriented and committed to guest service. Performance Collision Brampton fosters a team environment that is focused on guest satisfaction. You are driven and team oriented with a strong willingness to learn and succeed. We look forward to having you on our team

**Here’s what you’ll deliver**:

- Document customer information and vehicle serial numbers into the computer system.
- Inspect vehicles for damages that are brought in for repairs.
- Obtain all insurance information.
- Request supplementary labour revenue from customers or appraisers.
- Evaluate and check for necessity and cost of repairs.
- Utilize customer response, visual inspection, road tests and mechanical testing devices to determine automobile repair needs.
- Estimate and list repair and labour costs in a comprehensible order.
- Assess the extent of auto body damage through inspections.
- Effectively manage multiple repairs simultaneously.
- Estimate and furnish repair and labor costs and calculate overall customer payment.
- Collect insurance estimates after reviewing the extent of auto damage and resolve replacement and repair requirements.
- Draft work orders consisting of required repair services after approvals and enter the order into the work management system.
- Establish good customer relations by providing estimates and timelines and obtaining relevant customer information and handling customer queries effectively.
- Record and maintain repair details in auto body shop records.
- Upgrade job information through manufacturer publications and educational opportunities.
- Accept ownership to achieve challenging requests proactively and explore means to create job value thereby enhancing auto body shop reputation.
- Prepare damage reports and obtain relevant signatures and authorizations.
- Review vehicle and final bills as a part of the intrinsic quality check process.
- Ability to work in adherence to company safety standards at all times.
- Comply with all company policies, standards and procedures.
- Other duties as required by management.

**Here’s what you’ll need to succeed**:

- High School Diploma or GED is required.
- 1-2 years experience in Automotive Estimating is required.
- Fluency in EClaims, Mitchell and Audatex systems preferred.
- Ability to multitask in a fast paced environment.
- Ability to navigate and utilize computers at an advanced level.
- Excellent computer and communication skills.
- Demonstrated commitment and willingness to learn and succeed.
- Must have valid Class ‘G’ Ontario driver's license and clean drivers abstract.
- Must have knowledge in manufacturer's’ repairs and refining processes.
- Ability to read and comprehend instructions and information.
- Must be team oriented, hardworking with a positive attitude.
- Basic knowledge of mechanical repairs and terminology.
- Strong customer service and troubleshooting skills.
- Ability to exhibit professionalism with a positive attitude under pressure.
- Strong attention to detail.
- Able to deal with people sensitively, tactfully, diplomatically, and professionally at all times.
- Proven data entry, data editing and typing skills.
- Experience in all aspects of customer service and people management.
- Ability to analyze and interpret the needs of clients and offer the appropriate options, solutions, and resolutions as required.
- Highly flexible, with solid interpersonal skills that allow one to work effectively in a diverse working environment.
- Able to effectively communicate both verbally and in writing.
- Strong work ethic and positive team attitude.
- Ability to read and comprehend instructions and information.
- Ability to work flexible hours and work around a changing schedule.

**What’s in it for you?**
- Excellent management support and guidance
- Opportunities through our Internal career mobility program
- Access to health, dental and vision insurance
- Disability, critical illness and life insurance for the unexpected
- Our Employee Assistance Plan (EAP) for you and your family's wellness
- Discount on vehicles, service and parts for you and your family
- Discounts to retailers and service providers across the country
- Free and engaging employee events
- Did we mention we love giving back to our communities?

Performance Auto Group is a leading automotive company in Southern Ontario with over 1600 employees,