Regional Service Manager

**Department**:Sales

**Job Status**:Full-Time

**Reports To**:Regional Director

**Travel Required**:5-25% (travel to client sites)

**Work Schedule**:Monday to Friday; 37.5 hours per week; variable schedule

**Positions Supervised**:Service Technicians, Service Coordinators, Lead & Repair Technicians

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The Regional Service Manager is responsible for overseeing service operations within the region. This role ensures the effective planning, development, and execution of onsite services and in-house repairs while aligning with business objectives. The Regional Service Manager collaborates with internal teams to enhance service delivery, customer satisfaction, and aftersales support while driving regional service growth.

**Essential Duties & Responsibilities**
- Develop and implement service strategies to achieve regional service quotas and company objectives.
- Oversee budget management and adherence to financial targets.
- Recruit, mentor, train, and develop the service team to foster a culture of excellence and efficiency.
- Oversees the planning, scheduling, and dispatching service technicians to meet customer requirements effectively.
- Enhance customer satisfaction by ensuring timely and high-quality service delivery.
- Identify operational challenges and contribute to the development of improved service policies and procedures.
- Analyze data and market trends to provide insights and support strategic business decisions.
- With the Regional Director's guidance, adjust service strategies based on market developments.
- Review and approve service quotes, contracts, and third-party vendor agreements.
- Maintain compliance with quality, health, safety, and environmental (QHSE) standards.
- Represent Aerzen Canada in regional and global service meetings.
- Serve as a technical resource for Aerzen products, ensuring effective problem resolution.
- Contribute to a positive climate by preventing and eliminating any form of psychological harassment or sexual violence.
- Report to your immediate supervisor any situations that could lead to a harmful, unsafe, or hostile environment.

**Health and Safety Responsibilities**:

- Maintain awareness of workplace safety procedures and promote safe practices during interactions at client sites.
- Ensure the use of appropriate personal protective equipment (PPE) when visiting customer facilities or hazardous environments.
- Report any observed health and safety risks at customer locations to your immediate supervisor.
- Participate in mandatory safety training programs and adhere to the company's safety policies.

**QUALIFICATIONS**

**Education and Experience**:

- A degree in a relevant field or equivalent experience preferred.
- Minimum of 5 years of experience in service management, aftersales, or a related technical field.
- Experience in mechanical repair, rotating equipment, or the industrial sector is an asset.

**Language Proficiency**:

- Fluent in French and English preferred, both written and spoken.

**Technical Skills**:

- Proficiency in CRM tools (e.g., Salesforce) and Microsoft Office Suite.
- Strong negotiation, presentation, and problem-solving abilities.
- Ability to analyze service data to optimize performance and business outcomes.

**Attributes**:

- Customer-focused approach with a strong commitment to service excellence.
- Highly organized and detail-oriented with strong leadership skills.
- Effective communicator with the ability to work independently and collaboratively.

**Certificates & Licenses**

Valid driver’s license, valid passport

**Other Requirements**
- Related work experience must include customer contact and mechanical repair, rotating equipment preferred.

**Physical Requirements**

Regular travel and on-site engagements including PPE requirements

**WORK ENVIRONMENT**

Professional office environment with close collaboration among team members. The role requires effective communication with internal departments and external customers to ensure smooth service operations. The position requires adherence to company safety protocols and collaboration with teams to uphold a safe working environment during on-site engagements.

Additional pay:

- Bonus pay

**Benefits**:

- Casual dress
- Company events
- Dental care
- Extended health care
- Flexible schedule
- Life insurance
- On-site parking
- Paid time off
- Profit sharing
- RRSP match
- Vision care

Schedule:

- Monday to Friday

**Experience**:

- Service team management: 5 years (preferred)

Work Location: In person