Part-time Support Associate

As a Tory Burch Support Associate you will flex between supporting the front of house and back of house operations. This may include acting as a greeter, runner, cashier, answering phones, understanding and executing operational policies and procedures, packing/unpacking shipments, and organizing the stock room to support product flow and the smooth running of the store. You will need to be a highly motivated, efficient, flexible individual who is comfortable multi-tasking in a fast paced environment with constantly changing priorities.

**RESPONSIBILITIES**

**Operational Excellence**
- Adhere to all **sales and operational policies** and procedures are maintained with a focus on excellence.
- **Accurately process all POS transactions** **and capture of customer information.**
- Have a proper understanding of the **radio communication and all technology tools** used in the store.
- **Ensure accurate processing and documentation **of all incoming and outgoing shipments and receipts.
- Assist when necessary with operational and back of house activities, taking ownership for maintaining a high standard of back of house and offsite storage organization.
- **Process and prepare merchandise** for the sales floor, communicating new receipts and inbound merchandise with the team.
- Assist with store maintenance needs and supply ordering.
- **Meet deadlines **- IMRDs, damages, transfers, charge sends, etc.
- Properly **print tickets in WebIM.**
- **Protect our assets** by adhering to all loss prevention policies and procedures.
- Detail oriented with **ability to multi task and prioritize **work to produce desired outcomes

**Be Buddy/Team Player**
- **Model behavior** that reflects the company’s core values.
- **Appropriately manage conflict **and take ownership for your part in the team dynamic.
- Demonstrate a high degree of maturity and integrity.
- Identify opportunities to **support the team** in delivering a transformational experience.
- Contribute to a positive atmosphere that is **fun, professional, productive and team oriented.**

**Support the Customer Experience**
- **Greet and connect with the customer** by offering beverages, providing iPads, and answering questions.
- **Assist sales associates through seamless communication and follow-through on customer requests** to drive a transformational experience for every customer.
- Ensure a high level of customer service through **extensive product knowledge and product ownership.**
- **Assist wh**en necessary with operational activities.**
- **Run product to the floor, ship product to customers, and conduct transfers and markdowns per Store Communications directives**.
- Have a proper understanding of the **radio communication and all technology tools** used in the store, using proper etiquette.
- **Partner with the leadership team t**o address customer service issues**, particularly in the areas of **product damages, repairs, exchanges and any concierge-like needs.**
- **Assist with fitting room activities** (sizes, returning merchandise to floor).
- Answer **the telephone using proper telephone etiquette.**

**Represent the Brand**
- **Understand and communicate the Tory Burch **brand philosophy and lifestyle with each other and the customer.
- **Emulate the brand aesthetic** **and embody a strong sense of fashion** and an enthusiastic attitude.
- **Contribute to maintaining all brand and operating standards** to support brand consistency.
- Assist in maintaining **store presentation standards **including replenishment and folding**, taking initiative during down-times **and **acting with a sense of urgency during peak periods of business.**
- **Leverage in-store technology **to ensure every customer’s experience is transformational.

**PRIOR EXPERIENCE NEEDED**
- 1-2 years of experience in a high volume, customer-driven retail environment, stock-related experience a plus

**REQUIREMENTS**
- Must have open availability for a flexible work schedule that meets the needs of the business, including overnights, evenings, holidays and weekend shifts.
- Occasional overnight travel may be required.
- Ability to lift (at least 40 lbs), carry, push, pull, squat, kneel, twist, turn, climb ladders, crawl, reach, bend and stand for extended periods of time

**CORE SKILLS**
- **Adaptable - Change before you have to**

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- Changes course easily - Knows when to be patient and when to push - Works well in the gray - Shows grace under pressure - Owns mistakes and learns from them - Balances multiple priorities
- **Entrepreneurial Spirit - Own it**

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- Takes initiative, doesn’t wait for direction - Builds for the future - Takes personal ownership and accountability - Is resourceful in getting things done
- **Collaborative - No “I” in Tory**

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- Is self-aware and open-minded - Integrates the perspectives of others - Is direct but respectful - Communicates cross functionally - Knows when to get people involved and when to make a decision - Takes an inclusive app