Team Lead, Client Experience

1 week ago

Vancouver, Canada Sephora Full time

**Job ID**: 237567

**Store Name/Number**: BC-Pacific Centre (0528)

**Address**: 701 W Georgia Street, Vancouver, BC V7Y 1E4, Canada (CA)

**Full Time/Part Time**: Full Time

**Position Type**: Regular

**You’ll love working here**
The Team Lead, Client Experience will be assigned to oversee all sales floor departments within a specific Sephora location. This can include Beauty, Skincare, Fragrance & Haircare or a combination of these areas. An Assistant Manager, Client Experience is responsible for ensuring that all members of their team execute Sephora’s selling model and provide outstanding client service so that the store achieves and exceeds company objectives.
- ** Client Experience. **Ensure all on-stage cast properly execute Sephora’s selling model. Support the timely response to all client feedback per department. Partner with their direct manager to action client-related issues/feedback tool the client service hotline or through direct feedback from clients.
- ** Embracing Innovation. **Support all World selling cast being properly trained in all Client Interactive Technology.
- ** Event Management. **Support in-store events as needed ensuring that these events help the store achieve its goals as well as client needs.
- ** Performance Assessment & Development. **Be aware of and coach to any performance management situations within the assigned area of the store. Ensure timely feedback for improvement is delivered and followed up on as necessary. Participate in regular check-ins with direct reports.
- ** Entrepreneurial Spirit. **Demonstrate a strong understanding of the store’s sales performance and business opportunities.

**We’d love to hear from you if**
- You have one to three years’ experience in a similar role at a similar volume store or equivalent internal experience.
- You have excellent verbal/written communications skills and the ability to influence business partners at all levels in a clear and concise manner.
- You have proven ability to create teams by attracting and identifying talented store leaders who can train and develop cast to drive sales and deliver outstanding client service.

**While at Sephora, you’ll enjoy**
- ** The people. **You will be surrounded by the best talent in the industry - people you can be proud to work with.
- ** The perks. **Think you’ve tried it all? Just wait until you work at Sephora Enjoy the discounts, gratis & exclusive brand events.
- ** The education. **We heavily invest in training to build your personalized career plan, so you can achieve your professional goals.

  • Team Lead, Client Services

    7 days ago

    Vancouver, Canada Sephora Full time

    **Job ID**: 219586 **Store Name/Number**: BC-Pacific Centre (0528) **Address**: 701 W Georgia Street, Vancouver, BC V7Y 1E4, Canada (CA) **Full Time/Part Time**: Full Time **Position Type**: Regular **You’ll love working here** As Team Lead, Client Services, you will be supporting all departments on the sales floor within a specific Sephora location....

  • Guest Experience Centre Consultant

    2 weeks ago

    Vancouver, Canada Guest Experience Center Full time

    Overview: **RECIPE is looking for a** **Guest Experience Centre Consultant** **to join our Guest Services team!** **(Vancouver, BC)** Recipe Unlimited Corporation is Canada’s leading full service restaurant company. Home to such iconic brands as Swiss Chalet, Harvey’s, St.Hubert, The Keg, Montana’s, Kelseys, Bier Markt, East Side Mario’s, Landing...

  • Guest Experience Centre Consultant

    5 days ago

    Vancouver, Canada Guest Experience Center Full time

    Overview: **RECIPE is looking for a Guest Service Representative** **to join our Guest Services team!** **(Vancouver, BC)** Recipe Unlimited Corporation is Canada’s leading full service restaurant company. Home to such iconic brands as Swiss Chalet, Harvey’s, St.Hubert, The Keg, Montana’s, Kelseys, Milestones, Pubs, Bier Markt, East Side Mario’s,...

  • Client Experience Leader

    3 weeks ago

    Vancouver, Canada HARRY ROSEN Full time

    Summary Lead and coach store sales team to deliver elevated omni-channel client experiences and achieve digital and in-store sales goals. Responsible for performance leadership, recruitment, training, and ensuring adherence to store standards and policies at Pacific Centre or Oakridge locations. Drive client development activities and promote loyalty...

  • Luxury Store Team Leader: Elevate Client Experience

    3 weeks ago

    Vancouver, Canada Tiffany & Co. Full time

    A leading luxury jewelry retailer is seeking a Team Manager in Vancouver to drive sales and deliver excellent client experiences. This role requires strong leadership skills, a proven track record in sales, and the ability to foster team development. Candidates should have at least 3 years of retail management experience and be flexible with their working...

  • Luxury Store Team Leader: Elevate Client Experience

    3 weeks ago

    Vancouver, Canada Tiffany & Co. Full time

    A leading luxury jewelry retailer is seeking a Team Manager in Vancouver to drive sales and deliver excellent client experiences. This role requires strong leadership skills, a proven track record in sales, and the ability to foster team development. Candidates should have at least 3 years of retail management experience and be flexible with their working...

  • Client Experience Team

    4 weeks ago

    Vancouver, Canada Harrison Healthcare Inc. Full time

    # Client Experience Team Opportunity in Vancouver## NOW HIRING### A Passion for Creating Memorable ExperiencesOur Client Experience Team provide clients and guests an excellent first impression at Harrison. We answer questions about the Centres and our unique care model to ensure clients are well cared for from the start. The team is a place for passionate...

  • Client Experience Team

    4 weeks ago

    Vancouver, Canada Harrison Healthcare Inc. Full time

    # Client Experience Team Opportunity in Vancouver## NOW HIRING### A Passion for Creating Memorable ExperiencesOur Client Experience Team provide clients and guests an excellent first impression at Harrison. We answer questions about the Centres and our unique care model to ensure clients are well cared for from the start. The team is a place for passionate...

  • Client Experience Coordinator

    1 week ago

    Vancouver, Canada Harrison Healthcare Full time

    Harrison Healthcare represents the next generation of primary healthcare delivery. We optimize the health and wellness of our clients by incorporating the latest scientific developments in evidence-based medicine into highly personalized care plans. Equally important, our collaborative team of professionals is driven by the values of innovation, excellence,...

  • Team Lead, Product Experience

    2 weeks ago

    Vancouver, Canada Stantec Full time

    Team Lead, Product Experience & Design - ( 240000B7 ) **Description** Grow with the best. Join a smart, creative, and inspired team that works to support innovation. The Stantec community unites more than 28,000 employees working in over 400 locations across 6 continents. **Your Opportunity** We are seeking a Team Lead, Product Experience & Design to...