Customer Service Administrator

1 week ago

Bracebridge, Canada Avenir Energy Full time

**About Avenir Energy Ltd.**
Avenir Energy Ltd. is one of Canada’s largest and fastest-growing propane distribution companies. We are a fast-paced, customer-focused, field-based business with operations across the country and a commitment to excellence. With over 400 dedicated team members, we are driven to become the propane distributor of choice in North America.
At Avenir Energy, we offer a dynamic, respectful, and collaborative work environment where every team member plays a key role in our success. As a full-time member of our team, you’ll enjoy:

- ** Comprehensive Benefits**: Full coverage for health, dental, paramedical, and life insurance, including virtual healthcare.
- ** Employee Assistance Program (EAP)**: Confidential support for you and your family to help improve health and well-being.
- ** Retirement Planning**: RRSP and TFSA options with employer-matching contributions to help you plan for your financial future.
- ** Work-Life Balance**: Generous vacation, floater days, and flexible time-off programs to ensure you have time to recharge.
- ** Incentive Programs**: Annual performance-based rewards for both individual and company achievements.

**Position Overview**:
**Key Responsibilities**:

- ** Customer Support**:

- Provide accurate and timely information regarding propane services, billing, and delivery schedules.
- Resolve customer issues or complaints in a professional and efficient manner.
- Handle requests for propane deliveries, tank refills, and equipment maintenance.
- ** Order Management and Customer Invoicing**
- Process customer orders and ensure correct details are entered into the system.
- Follow up on customer delivery inquiries
- Maintain and update customer records and service histories.
- ** Customer Payments**:

- Assist customers with billing inquiries, including reviewing invoices and charges.
- Process payments, including credit card and electronic payments, and ensure timely invoicing.
- Collaborate with the accounting department to address payment discrepancies.
- ** Administrative Tasks**:

- Maintain customer files and documents in a well-organized manner.
- Assist with inventory management for propane inventory, tanks and related equipment.
- Coordinate with other departments (logistics, sales, etc.) to ensure seamless service delivery.
- ** Compliance and Safety**:

- Ensure that customer interactions and records comply with safety and regulatory standards.
- Stay informed about industry regulations and propane safety standards.

**Qualifications**:

- ** Education**: High school diploma or equivalent (Associate's degree preferred).
- ** Experience**: 2+ years of experience in customer service, preferably in a propane, energy, or distribution-related field.
- ** Skills**:

- Excellent verbal and written communication skills.
- Strong organizational and multitasking abilities.
- Proficiency in Microsoft Office Suite and customer management software (CRM).
- Ability to handle stressful situations and resolve conflicts professionally.
- Knowledge of propane products and safety standards is a plus.
- ** Physical Requirements**: Ability to sit at a desk for extended periods and occasionally lift items up to 25 lbs.

**Additional Information**:

- Competitive salary and benefits package.
- Opportunity for growth within the company.
- Work in a dynamic and customer-focused environment.

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