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Hospitality Manager

3 weeks ago

Caledon East, Canada Weishaupt Design Group Full time

For lovers of design, Yellow Wood is a unique cultural project that brings together design, art, nature, and people in ways that spark creative inspiration.

Our mission is to create a place where members of the design community can experience creative collaboration, inspiration, and rejuvenation, and where they can connect with the larger community in a spirit of reciprocal discovery.

We will tread lightly on the land - respectfully, and with a commitment to preservation and regeneration. We will find modern ways to integrate art into the natural surroundings.

We will fashion an environment where each of these - design, art, nature, community - can nurture and elevate one another, through storytelling and experiences.

The private residence of Weishaupt Design Group founder, Stephan Weishaupt, Yellow Wood is part of a larger network rooted in the world of design. The success of our mission is thanks to the remarkable efforts of every single member of our team. Here are some of the ways we support the rewarding experience of working together:

- RRSP Matching Program
- Health and Dental Benefits
- Employee Assistance Program
- Employee discount on Avenue Road products
- Employee Recognition Program Social events throughout the year

WEISHAUPT DESIGN GROUP is a portfolio of businesses dedicated to design, headquartered in Toronto, Canada. Born from a desire to connect, curate, and cultivate meaningful relationships between makers and design lovers. This includes retail operations, manufacturing, distribution, and art concept, all servicing the luxury residential and contract markets. Weishaupt Design Group is currently searching for a full-time Hospitality Manager for our Yellow Wood properties based out of Caledon, Ontario.

**Responsibilities**:

- Act as first point of contact for property ; welcoming all visitors and anticipating their needs, ensuring that every guest feels welcome while always upholding the distinct culture of the property
- Ensure all spaces are presented and well maintained; tidying and other odd jobs (i.e. Watering house plants, organizing storage areas, taking out garbage, wiping surfaces, arranging flowers, putting things in their place, etc.)
- Participate in visitors’ experiences, through service and storytelling in partnership with owner and other WDG staff
- Manage visitor bookings; coordinating transportation as needed, send cards, gifts or further information post-visit
- Maintain records of client visits, preferences, wishes for future visits
- Manage and monitor household inventories and purchase supplies as needed
- Ensure equipment is in good working order, create a maintenance schedule, and prompt maintenance team as required
- Manage and oversee property event rentals including lead generation, negotiations, logistics (opening or closing of building, and set up and tear down) and front-line customer service to rental contacts
- Manage in-house kitchen and housekeeping teams; provide support as it relates to the owner’s use of the property, in addition to the guest experience
- On-site main point of contact for sub-contractors, repair people, deliveries etc.
- Work collaboratively with landscaping, maintenance, and security teams to ensure a seamless and pleasing client experience
- Support of technical installations: art, lighting, furniture, etc.
- Assist with special events and projects including owner’s on-site business events and internal staff event coordination
- Presenting a polished graciousness; build trusted relationships with internal and external teams
- Support security and safety of team members and visitors
- Property keyholder Additional duties as required

**Requirements**:

- Experience in a hospitality, service environment (8+ years)
- Experience working in a high net worth residence, nice to have
- A sense of humour, flexibility and sensitivity required to work with diverse personalities and situations
- Thoughtful, independent, and resourceful; curious and willing to learn new things
- Outstanding customer service skills
- Excellent written and verbal communication skills; presents well, with the ability to communicate effectively with a variety of individuals at all levels
- Keen attention to detail with highest quality standards
- Time and resource management skills; ability to multitask and prioritize in a dynamic environment
- Confidence and intuitive problem-solving skills; Flexibility to think and act nimbly
- Demonstrated high personal performance standards Skilled in Outlook, Excel, Word, etc.

Our dynamic, world-class team is made up of passionate, creative individuals with a team-centric point of view. Weishaupt Design Group’s integrity and inclusiveness are key to our continued success.