Field Service Technician

**Who we are?**

Helps clients capture, transform and manage data leading to increased field to finish efficiency and profitability.

**Position Summary**

The Wide Format Service Technician will be responsible for the diagnosis and repair Wide Format printers.

**In this role, you will...**
- Troubleshoot wide-format printers.
- Estimate service costs
- Provide repair and preventative maintenance on a selection of HP Wide Format Printers.
- Provide excellent customer service both over the phone and face to face, as well as have an ability to communicate technical information to nontechnical audiences
- Identify and escalate issues requiring additional support to the Manufacturers and/or Service Manager as required
- Complete all required paperwork to ensure efficient tracking and documentation requirements are achieved
- Responsible for personal quality of workmanship and taking all necessary precautions to prevent customer service disruptions
- Maintain accurate parts stock, as assigned, counted periodically
- Operate a variety of hand and electronic tools to effectively and properly perform work tasks
- Ensure machines are wiped down after setup, used parts and materials are properly disposed of and accounted for within our system.
- Perform other tasks as assigned or required by the Service Manager

Note: 100% of the time you will be required to travel to customer's sites to repair their equipment, including the occasional out of town trip.
**About you...**

We are looking for an energetic, highly motivated individual able to work in the team environment and is willing to take on and learn new machine maintenance. Specific machine training will be provided.
- Post-secondary education in electronics technology
- Understanding of computer hardware, Windows operating system & I/O interfacing in Windows-based environments.
- Experience with Windows-based software diagnostic utilities and flash-loaders
- Strong diagnostic and analytical skills
- Must live in the area to ensure that travel time to client sites is within our desired response time.

**Bonus points**
- Prior electronics/computer experience
- Experience repairing, maintaining electronic equipment or wide format printing equipment
- Demonstrated knowledge of electronic repair techniques and associated diagnostic repair equipment
- Computer/network troubleshooting skills related to connecting devices to a network

**Why choose us?**

In addition to the strong growth culture of the company, Cansel offers:

- Competitive compensation package.
- Uncapped Commission incentives for the sales team.
- Flexible extended health and dental benefits program.
- Group Life, Short term Disability, Long Term Disability, AD&D, and Critical Illness Insurance
- Access to on-line pharmacy
- Company vehicle program for Sales Reps.
- Employee Referral Program.
- Book Club program (we will buy any book that you feel would be beneficial to assist in your professional development).
- Free access to our online courses database.
- Exclusive discount offers on shopping, sports, movies, travels and more through Perkopolis.
- Preferred rates on some gym memberships.
- Preferred rates on personal insurance.
- Generous long service reward program.
- Be able to participate in the Cansel Employee Stock Ownership Program (ESOP) upon working one year with the company.

Cansel is proud to be an equal opportunity employer and of the broad diversity of its employees.All qualified applicants will receive equal consideration for employment regardless of race, ethnicity, religion, gender, gender identity or expression, sexual orientation, disability, or age.