Systems Support Analyst, Experiential Learning

**Date Posted**:10/07/2025
**Req ID**: 45421
**Faculty/Division**: VP & Provost
**Department**: Office of Vice President & Provost
**Campus**: St. George (Downtown Toronto)
**Position Number**: 00055495

**Description**:
**About us**:
The Office of the Vice-Provost, Innovations in Undergraduate Education (OVPIUE) supports institutional initiatives that enhance the educational experience of students at the University of Toronto. The OVPIUE is one in a range of Vice-Provostial offices that support the University’s Vice-President & Provost oversee and facilitate the academic activities of the Tri-Campus academic divisions. OVPIUE directly administers, advises, or partners on a number of critical institutional programs and services including, but not limited to:

- Institutional initiatives relating to experiential learning and undergraduate research such as the Forum on Experiential Learning (FEL) and the Experiential Learning Hub website;
- Institutional teaching awards and grants;
- Enterprise-level educational technology systems, platforms, and projects (Learning Management Systems,

experiential and career learning, learning analytics, student academic analytics, student advising service);
- Engagement with external organizations on teaching and learning-related matters (inter-institutional transfer

agreements, government grants and performance-based funding reporting requirements, online learning
platforms).

**Your opportunity**:
Under the general direction of the Director, Innovations in Undergraduate Education and supervised by the Systems and Product Lead, Experiential Learning, you will be part of a dynamic, collaborative and innovative team implementing, configuring, and supporting technology solutions that enhance the student experience and support career and student services, case management systems, the University’s Co-Curricular Record and experiential learning programming.

As the Systems Support Analyst, Experiential Learning, you will play a critical role in the implementation, support and enhancement of the Symplicity UniHub platform. In addition to your work with UniHub, you will leverage your expertise in Symplicity Advocate and Accommodate to configure, troubleshoot, and optimize the systems to align with institutional needs and ensure compliance with reporting requirements. You will draw upon your technical knowledge, including proficiency with SQL for data provisioning, reporting, and automation, as well as your strong understanding of student, staff, and faculty data requirements to define and support integrations across platforms.

You will collaborate closely with stakeholders across academic divisions and shared-service units to gather business requirements and translate them into effective processes and workflows This requires having an understanding of how shared service units support student accommodations and manage student conduct cases, and working directly with staff in those areas to ensure that technology solutions reflect and enhance service delivery. This work will often involve coordination with external vendors, where you will partner with implementation managers to ensure system functionality and enhancements meet business objectives. As part of this role, you will also contribute to project management efforts—supporting major milestones of large-scale initiatives and independently planning and leading smaller projects. In all aspects of the role, you will be expected to understand follow rules and procedural processes related to Freedom of Information and PHIPA compliance, ensuring responsible data management and adherence to regulatory standards. Together, these activities will help mature the University’s experiential learning, career services, case management and CCR technology environment and advance the institution’s strategic initiatives.

**Your responsibilities will include**:

- Collecting information from clients to assess IT needs
- Analyzing and documenting business requirements
- Writing system feature documentation
- Planning the implementation of new business system processes
- Liaising with technical specialists to resolve end-user issues
- Training end-users on procedures and the use of supported IT systems
- Analyzing existing service and process procedures and recommending changes

**Essential Qualifications**:

- Bachelor's Degree or acceptable combination of equivalent experience.
- Minimum four years working with enterprise level configurable Higher Education systems (e.g., Learning Management Systems, etc.)
- Experience with the use of business analysis practices and tools (e.g., MS Excel including Pivot Tables, MS Visio)
- Experience in training users and producing user documentation
- Experience in writing and executing queries in sql
- Experience maintaining and troubleshooting database and web servers
- Experience with project management, capable of supporting large-scale project milestones and independently planning and leading small-scale